Emmanuella Chigbu

I am a motivated and empathetic Customer Service Representative with 3 years of experience delivering excellent support across live chat, email, phone, and social media. I specialize in remote customer care and pride myself on resolving issues with professionalism, patience, and clear communication.

Skilled in CRM tools like Zendesk, Freshdesk, and Slack, I handle inquiries efficiently while maintaining a warm, human touch that builds trust and loyalty. I’m quick to adapt to new systems, manage multiple tasks under pressure, and turn customer challenges into lasting positive experiences.

My Key Skills:

•Excellent written & verbal communication

•Problem-solving & conflict resolution

•Multi-channel support (chat, email, phone, social media)

•Active listening & empathy

•Remote collaboration & time management