Emmanuella Ataboh

EMMANUELLA ATABOH - |- LinkedIn |Lagos State, NG PROFESSIONAL SUMMARY Dynamic and goal-oriented professional with 3 years of experience in key account management, supply chain management, commercial operations, user experience design and improvement, research analysis, project management, and strategic partnerships. Proven ability to identify opportunities and develop effective strategies for organizational growth. Skilled in stakeholder relationship management, with a strong aptitude for problem-solving and critical thinking to achieve significant results in dynamic environments. KEY COMPETENCIES  Client Onboarding  Key Account Management  Project Management  Data Collection and Interpretation  Research Analysis  Time Management  Supply Management  CRM Tools  Executive Assistance  Process Optimization  Communication and Collaboration  Time Management  Negotiation  Business Development TOOLS AND SOFTWARES CRM Tools: Zoho, Microsoft Dynamics 365 Productivity Tools: Microsoft Office Tools, Google Suites, Canva Collaboration Tools: Slack, Teams, Google Meet, Zoom PROFESSIONAL EXPERIENCE User Experience Associate (Hybrid) – Sabi.am, Lagos State NG Aug. 2024 – Nov. 2024  Led the execution of UX goals, contributing to the long-term strategic vision of the company’s user experience initiatives.  Conducted user surveys, interviews, and usability tests, gathering critical insights and feedback to guide UX improvements; managed and maintained a comprehensive user feedback database to inform ongoing projects.  Collaborated with the Customer Success (CS) team to address user pain points and enhance support processes, directly improving the user support experience.  Acted as a UX advocate, ensuring the approved user experience was accurately represented and preserved throughout product requirements and development phases.  Partnered with the Marketing team to analyze user demographics and behaviors, helping to shape targeted, user-informed campaigns. Partnerships Associate (Hybrid) – Sabi.am, Lagos State NG Jan. 2024 – Jul. 2024  Successfully identified and secured partnerships with 20 key external partners, leading to an increase in product utilization. Secured partnerships with Leadway Assurance Company, Bureau Veritas.  Spearheaded onboarding activities for aggregators and new business partners, reducing integration time by 15% and achieving significant growth in active users within the first few weeks of the product launch.  Prioritized and managed over 100 new key accounts, contributing to a 10% increase in revenue by coordinating with crossfunctional teams and implementing tailored growth strategies. Notable accounts include Gombella Integrated Services Ltd.  Implemented an efficient documentation system for record keeping of partner’s database, tracking all user and partner interactions, resulting in a notable improvement in record accuracy and facilitating better decision-making across the entire team.  Addressed and resolved partner inquiries and issues promptly, achieving a 10% decrease in resolution time through close collaboration with internal teams such as Product and Customer Experience teams and implementation of a structured support process.  Ensured a 10% client retention rate and secured new partnerships per month, leading to sustained partner growth and enhanced platform utilization. Commercial Analyst (Hybrid) – Sabi.am, Lagos State NG Jan. 2023 – Dec. 2023  Utilized internal and external resources to pinpoint growth opportunities, driving a 10% increase in profitability through strategic initiatives and resource optimization.  Designed and integrated performance metrics across various business areas, resulting in a 10% improvement in operational efficiency and enabling data-driven decision-making.  Authored comprehensive job descriptions for 10 new roles, facilitating targeted recruitment and aligning new hires with departmental needs and goals.  Documented and standardized departmental processes, leading to an increase in process efficiency and ensuring consistent operational practices across the entire team.  Executed extensive research to monitor industry and market trends and best practices, providing insights that informed strategic decisions and kept the business competitive.  Worked closely with the unit lead to drive innovation and execution, contributing to team segmentation and projectization including the launch of category focused projects such as the Fresh Foods project and achieving growth in business performance.  Worked effectively with the Business Intelligence Unit, People Operations Team, and Executive Office, enhancing crossfunctional initiatives that resulted in streamlined workflows, working collectively to achieve business objectives. Commercial Associate (On-Site) –Sabi.am, Lagos State NG Oct. 2021– Dec. 2022  Effectively managed relationships with diverse suppliers, leading to 20% improvements in product assortment and brand collaborations.  Successfully sourced and onboarded 10 new suppliers, increasing the supplier base by 10% and enhancing the company’s product offerings.  Negotiated credit extensions from major suppliers, improving cash flow management and contributing to 10% cost efficiency.  Increased the supplier portfolio and performance month over month, resulting in a 10% increase in supplier engagement and product variety.  Acted as the Key Account Manager for notable FMCG brands, including Promasidor, Friesland Wamco, and CHI, driving a 20% growth in sales and strengthening brand partnerships.  Negotiated and secured favorable back and front margins from key suppliers at regular intervals, achieving a minimum margin of 2% on FMCG products for the business and enhancing profitability.  Efficiently requested, gathered, and collected relevant pricing and other data from external and internal sources, facilitating timely insights and enhancing commercial strategies.  Prepared detailed reports using Excel, Word, and PowerPoint for the Commercial team, contributing to informed decisionmaking and strategic monthly planning. Marketing Officer (Remote) – Emmanuel Event Complex Limited, Lagos State NG Aug. 2018 – Sep. 2021  Increased company visibility by executing targeted promotional campaigns across social media, text messaging, and various platforms, resulting in a boost in brand recognition event bookings.  Successfully referred numerous customers for significant events such as weddings and birthday celebrations, contributing to an increase in event bookings and enhancing the company's reputation as a preferred service provider. EDUCATION  Bachelor of Science in Economics – Bells University of Technology, Ogun State, NG  NNPC/ CHEVRON Scholarship Awardee -) CERTIFICATION AND TRAINING  New Horizons Certification – New Horizons, New Solutions  AIGPE Lean Six Sigma Yellow Belt Certification  ALX Virtual Assistant Training Program REFERENCES AVAILABLE UPON REQUEST 2021 -