Emmanuella

I am a results-driven Customer Support and Administrative Professional with 8+ years of experience supporting customers and managing operations across hospitality, healthcare, legal, and service-based environments. I provide fast, accurate, and empathetic service through chat, email, phone, and in-person support—ensuring every customer feels heard, valued, and guided to a clear resolution.

In my current role as an Administrator at S.K Boafo & Company, I support multiple stakeholders while managing schedules, correspondence, and documentation for a legal firm. I handle high-volume customer inquiries via email, phone, and face-to-face interactions, maintaining strict confidentiality while delivering timely resolutions. I also manage sensitive legal documents, contracts, and invoices with 100% data accuracy, and I improve office efficiency by developing structured filing systems and customer databases to reduce document retrieval time. I prepare reports, presentations, and spreadsheets to track budgets, projects, and operational performance, and I support workflow coordination across teams to help projects run smoothly.

I also bring strong leadership and customer-focused operations experience as Operations Lead for Elliston Soirée Events, where I coordinate vendors, schedules, logistics, and client communication. I resolve concerns promptly and professionally, helping drive repeat bookings and positive referrals. As CEO of Tasty Popcorn, I manage orders, client communication, and service delivery while keeping accurate records of sales, inventory, and customer feedback to continuously improve quality.

My healthcare administrative experience at Achimota Hospital strengthened my ability to handle scheduling, patient records, and front-desk inquiries with empathy and confidentiality—especially in fast-paced weekend settings. Earlier, as a Personal Assistant and in sales support roles, I developed strong executive calendar management, meeting preparation, follow-ups, and customer record keeping that directly translate into remote assistant work.

I am open to all time zones and comfortable working independently with remote tools. I am detail-oriented, organized, and KPI-driven. My goal is simple: deliver excellent customer service, keep operations running smoothly, and ensure communication is always clear, professional, and timely.