Emmanuella

EMMANUELLA ALAKWE VIRTUAL ASSISTANT - |-l Lagos State Nigeria| Linkedin PROFILE As a professional Virtual Assistant, I possess the unique combination of strong administration skills, customer service skills, project management expertise, and technical proficiency that enables me to effectively support clients in achieving their business objectives. My administrative skills enable me to perform tasks such as data entry, email and calendar management, travel planning, meeting scheduling and document preparation, allowing me to support clients in managing their day-to-day operations with efficiency and accuracy. By leveraging my expertise in customer service, project management, and administration, I strive to provide a high level of support to my clients, helping them to maximize their productivity and achieve their business goals. WORK HISTORY Freelance Virtual Assistant 2024 Remote ● Demonstrated strong administrative skills by providing comprehensive support, including data entry, email and calendar management, and document preparation. ● Streamlined workflows by implementing efficient processes and tools for organizing and managing information. ● Proficiently utilized various software tools, such as Microsoft Office Suite, to optimize productivity and accuracy. ● Effectively managed communication, ensuring clear and prompt responses to all inquiries and requests. ● Proven track record of delivering high-quality work within established deadlines and budget constraints. ● Continuously refined and improved my administrative skills through ongoing education and training, keeping abreast of the latest industry trends and technologies. Virtual Assistant 2024 Nuella Collection ● Proactively managed multiple executives' calendars, ensuring appointments were scheduled efficiently and conflicts were avoided. ● Provided exceptional customer support via email and phone, resolving inquiries and addressing concerns in a prompt and professional manner. ● Arranged travel logistics for clients, including booking flights, hotels, and ground transportation, as well as creating detailed itineraries for smooth and seamless travel experiences. ● Coordinated and managed various aspects of event planning, from venue selection and catering to invitation management and on-site logistics. ● Organized and maintained digital and paper-based files and documents for clients, ensuring easy access to information and streamlining workflow. ● Provided general administrative support to clients, including data entry, email management, and other tasks as required. ● Effectively collaborated with clients and colleagues to ensure smooth workflow and efficient service delivery, fostering strong working relationships based on trust and transparency. Administrative Assistant Health Guild Diagnosis 2022 ● ● ● ● ● ● Coordinated patient appointments and managed multiple healthcare providers' calendars, ensuring efficient scheduling and minimal wait times. Efficiently facilitated virtual consultations between healthcare providers and patients, ensuring smooth communication and providing technical support to ensure a seamless experience. Followed up on all appointments, consultations, and referrals, ensuring that patients received timely and appropriate care, and that healthcare providers maximized their time and resources. Provided prompt and courteous customer service to patients, addressing inquiries and concerns in a timely and professional manner, fostering positive relationships and improving patient satisfaction. Maintained patient records and medical information in a confidential and secure manner, ensuring accurate documentation and facilitating effective communication between healthcare providers. Collaborated closely with healthcare providers and other team members to ensure smooth workflow, timely scheduling, and optimal patient care, fostering a collaborative team environment and promoting effective communication. EDUCATION Imo State University, Nigeria BSc in Animal and Environmental Biology. 2014 SKILLS ● Soft skills- Communication •Administrative Support •Customer Service •Adaptability and flexibility •Teamwork and collaboration •Report Writing • Time Management •Project Management •Record Keeping ● Technical skills- Proficiency in Microsoft Office Suite, Google workspace and project management tool LANGUAGES English CERTIFICATION ● Digital Witch Demand- IT Skills Training. ● DG Empowerment Hub- Virtual Assistant. ● Short Term Rental academymanagement/co-hosting , Lead Fundamentals of Short Term Rental, property search, property