Emmanuela Ugwu

I help businesses manage customer interactions, improve response time, and keep operations organized using structured systems and reliable support tools. My focus is always on delivering clear communication, fast resolutions, and a positive customer experience.

I have hands-on experience working in customer-support roles where I handled high volumes of tickets, live chat conversations, and email inquiries. I’m skilled in using ticketing systems and CRM-management tools to track, update, and resolve customer issues efficiently.

I also have experience working with Shopify-management for eCommerce businesses. This includes order-processing, handling refunds and returns, tracking shipments, updating customer records, and responding to product or delivery inquiries. I understand how important it is to maintain accuracy and attention-to-detail when managing customer orders.

Here’s what I usually handle:

• Customer support through email and live chat.

• Managing support tickets using Zendesk and Intercom.

• CRM updates and tracking in HubSpot.

• Shopify order management, refunds, and customer support.

• Following up with customers and resolving issues.

• Admin tasks like scheduling, data entry, and inbox management.

I’m used to working remotely, handling a high volume of messages, and staying on top of tasks without needing constant supervision.

Tools I’ve worked with include Zendesk, HubSpot, Intercom, Shopify, Google Workspace, Trello, Asana, and Microsoft Office.

I communicate clearly, stay organized, and make sure nothing slips through the cracks.

If you need someone reliable to support your customers and keep things in order, I’d be glad to help.