Emmanuela Onyemaobi

EMMANUELA ONYEMAOBI Abuja, 900104 | --| https://www.linkedin.com/in/emmanuela-onyemaobi I am a results-oriented professional with a strong track record in crafting and curating high quality content that engages target audiences across diverse platforms. I'm dedicated to advancing my career with an organization that offers ample opportunities for growth and development. EXPERIENCE SEO Editor | AI Writer Aug 2024 - Present Embarque, Remote - Wales, United Kingdom ●​ Edit and fact-check 3+ articles daily to ensure content quality and accuracy. ●​ Write and humanize AI-generated content to ensure it’s engaging, natural, and personalized to the audience. ●​ Create and optimize AI tools with FoxyApps to improve content generation and streamline workflow. ●​ Follow detailed editorial guidelines and optimize content for SEO. ●​ Revise content based on client feedback, ensuring it aligns with project goals and SEO standards. ●​ Ensure all content is factually accurate, user-friendly, and optimized for both engagement and search engine performance. ●​ Utilize tools like Slack, Google Docs, Google Sheets, Ahrefs, and Google Search Console to streamline processes. Shopify Customer Support Agent July 2024 - Jan 2025 Plug Piece, Remote - L.A California, USA ●​ Exchange Processing: Utilize Retool software to handle product exchanges, ensuring smooth and effective transaction management. ●​ Processing Returns: Efficiently manage and process customer return requests, ensuring timely resolution and customer satisfaction. ●​ Refund Handling: Execute refunds accurately and promptly to maintain client’s trust. ●​ Ticket Management: Close support tickets on WillDesk, ensuring all customer inquiries and issues are resolved efficiently. ●​ Dropshipper Support: Assist dropshippers by processing refunds and exchanges from the company's Shopify store, maintaining strong business relationships. Virtual Assistant/Content Writer Oct 2022 - Oct 2023 Reyzer Media, Remote - Wroclaw, Poland ●​ Developed engaging and informative scripts for Humix videos, ensuring content aligned with the brand's messaging and target audience. ●​ Video Content Management: Edited video settings, formatted videos, and uploaded content to the Humix platform, maintaining a consistent and polished visual representation. ●​ Content Optimization: Enhanced AI-generated content to match the provided title and integrated vital keywords for search engine optimization (SEO) purposes. ●​ SurferSEO Writer and Editor: Authored and edited blog posts on the SurferSEO platform, delivering valuable and SEO-optimized articles for the readership. Social Media Manager/Content Designer Feb 2023- July 2023 Dallaz Lounge&Kitchen, Hybrid - Abuja, Nigeria ●​ Provided responsive and effective online customer support through various social media channels, addressing inquiries and resolving issues promptly. ●​ Content Creation and Editing: Utilized Canva and CapCut to create and edit visually appealing and engaging content, ensuring a consistent brand image. ●​ Profile Optimization: Optimized the company's social media profiles with strategically chosen keywords, making it easier for users to discover and engage with the brand. ●​ Trend Analysis and Campaign Development: Identified emerging trends in customer interactions and leveraged these insights to plan and execute targeted online campaigns, effectively reaching the target audience. ●​ Advertising Management: Managed and executed online advertising campaigns, maximizing the company's digital presence and engagement. Content/Copywriter Jan 2021- Oct 2022 Tekbar, Remote - Lagos, Nigeria ●​ Wrote and edited articles and newsletters ●​ Accounts data entry on Microsoft Excel ●​ Optimized contents for SEO to increase visibility and designed branded contents. Office Assistant May 2021 - April 2022 Federal Ministry of Information and Culture - Abuja FCT, Nigeria ●​ Delivered firsthand support to senior leaders and decision-makers while managing key functions of admin operations ●​ Performed daily ad-hoc administrative tasks for superiors ●​ Ensured and maintained the confidentiality of all communications ●​ Maintained an accurate inventory of office supplies ●​ Performed varieties of data entry tasks EDUCATION Certificate of National Service National Youth Service Corps (NYSC), Abuja May 2021 - April 2022 Bachelor of Science (B.Sc) in Mass Communication Benue State University, Nigeria PROJECTS A community for freelancers, providing tips and strategies. Sep 2014 - July 2019