Emmanuela Eze

Emmanuela Eze Virtual Assistant | Customer Support | Data Entry Specialist Nigeria | LinkedIn Profile Summary Detail-oriented Virtual Assistant and Customer Support Specialist with over seven years of experience in client service, data entry, and admin support. Skilled in CRM automation, email/calendar management, and bookkeeping. Committed to helping businesses streamline operations and scale effectively through accurate and timely support. Core Skills Virtual Assistance | Customer Support | Data Entry & Accuracy | Email & Calendar Management | CRM Tools: HubSpot, Zoho | Expense & Inventory Tracking | Bookkeeping | Communication & Time Management Tools Slack | Trello | Asana | Google Workspace | QuickBooks | MS Excel | Hubspot | Freshdesk | Intercom Experience Freelancer (Remote) | 2022 – Present - Managed email/calendar for clients, improving scheduling efficiency. - Delivered data entry projects with 99% accuracy for e-commerce and financial clients. - Handled inventory for retail businesses, ensuring timely stock control. Accountant & Admin Support – Drew-Philips Tech Magnet Academy | 2022 – 2024 - Managed payroll, vendor negotiations, and termly budgets. - Oversaw expense tracking and reporting for financial accuracy. Customer Service Manager – Lico Financial Ecosystem | 2021 - Managed onboarding for 300+ clients and resolved inquiries promptly. - Improved customer satisfaction through proactive issue resolution. Customer Service & Teller – UBA Plc | 2013 – 2020 - Delivered top-tier service, reducing dispute complaints by 30%. - Played a key role in my branch winning multiple service awards. Education & Certifications - PGD Banking & Finance – UNN - B.Ed Management & Economics – ESUT - Virtual Assistant Certification – ALX - Data Entry Certification – AccountingHub