Emmanuel Victory

Victory Emmanuel Executive Assistant & Administrative Support -- PROFESSIONAL SUMMARY I’m Victory Emmanuel, a highly organized and detail-oriented Executive and Virtual Assistant for C- suite executives, Startups, and Businesses with Passion for streamlining workflows and boosting productivity having over 5 years of experience in executive and administration support. I have the ability to thrive in fast paced environments, providing exceptional service and exceeding expectations across various administrative functions, skilled in project management, client communication, email, calendar and file management, preparing meeting agenda and taking comprehensive minutes, Detailed travel plans, flight arrangements and itineraries. I offer a depth knowledge in administration of vital business project and process across cross functional teams, utilizing industry standard softwares like , Microsoft, Office Suite, Google Workspace and CRM platforms to streamline process and enhance efficiency both on site and remotely COMPETENCIES      Project Management: Agile, Waterfall, MS Project CRM Management: Trello, Asana, Notion, Monday.com, ClickUP, Kanban, Zoho Communication: Slack, Gmail, Outlook, Zoom, Presentation skills, Meeting management Project Implementation: KPI creation, Budgeting, Implementation, Monitoring, Evaluation, Analysis Process Management: Project plan, Project Charter, Project Schedule, Change management, Risk management, Stakeholder management, Work Breakdown Sheet, Project lifecycle, Workflow planning, Teamwork  Business Process Documents: Business Plan, Standard Operating Procedure (SOPs), Workflow Process Documents IT Tools: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Suite (Google Docs, Gmail, Google drive, Google sheets), CAT tools  EMPLOYMENT HISTORY Virtual and Administrative, Emily Bridalwear, UK • • • • • • Managed client communication via email, phone and Social media platforms, ensuring timely and professional responses to inquiries Provided administrative support to bridal consultants, including scheduling appointments, managing client database and preparing documents Assisted with marketing initiative by creating and managing social media content calendar and crafting email marketing campaigns Maintained and organized digital assets, photo, videos for bridal company’s website and marketing materials Utilized industry standard software and CRM’s like Microsoft office suite, Bridalive for customer support and correspondence Created SOP’s and Operation Manual for Organization use Business & Project Assistant , UPWORK - Dubai   March 2024 to present FEB. 2024 to May 2024 Researched a list of CRMs and advised CFO on appropriate one. Streamlined company operations through creation of automated workflows in designated CRM to improve efficiency by 45% in my first months.       Created SOP, and facilitated team training on the use of company CRM. Onboarding/Migrating clients into CRM, and monitor workflows for client accounts. Develop and maintain databases and process information relevant to client services. Ensure the timely and successful delivery of our solutions according to customer needs and objectives through the implementation, and monitoring of workflows. Serve as the lead point of contact for all customer account management matters. Implemented process improvement to shape organizational culture, optimize processes for higher efficiency and help company evolve and grow.  Project Coordinator, Linguistic Arete LLC - USA Mar. 2023 to Dec. 2023 Linguistic Arete LLC provides language and legal support solutions to global companies and law firms  Provided comprehensive administrative and logistical support for all stages of the project lifecycle (initiation, planning, execution, monitoring, closure). Managed project timelines, budgets, and resources using project management tools (e.g. MS Project, Asana, Zoho) Facilitated communication between project stakeholders (linguists, translators, editors, clients) ensuring clear and timely information flow. Created and maintained project documentation such as Project charter, status reports, meeting minutes, task lists for effective project tracking. Monitored project progress, identified potential risks and issues, and implemented solutions to maintain project efficiency. Onboarded and trained a virtual team of consultants to create, evaluate or annotate linguistic data in multiple languages. Created and managed Process documents like Project charter, work breakdown sheets Collaborated with Clients based on project needs and deadlines through customer service and regular reporting Created SOPs and Operation Manual for Organization use Assisted the PM in managing larger projects and consultant teams efficiently and effectively to meet or exceed project target while delivering high quality.          Project Assistant, Linguistic Arete LLC - USA Feb. 2022 to Mar. 2023 Linguistic Arete LLC provides language and legal support solutions to global companies and law firms            Assisted with project preparation tasks such as terminology research, glossaries, and style guides to ensure linguistic accuracy and consistency. Performed quality control checks on project deliverables (translations, transcripts, edited content) to meet client specifications. Coordinated the review and approval process for linguistic projects with internal and external reviewers. Managed vendor relationships with freelance linguists and translation agencies. Scheduled meetings, conference calls, and project-related events with team members Provided administrative support to project managers when necessary Assisting the project manager with budgeting, logging expenses, and filing financial reports Observed the team's performance and providing detailed updates to the project manager Writing and distributing project-related messages, such as memos and status updates Used project management software to maintain charters and process flows Collaborated with cross-functional teams that included a diverse range of personalities and skills Marketing & Admin Assistant, Parry Media LLC - USA Parry Media LLC a Marketing firm based in USA       Nov. 2020 to Jan. 2022 Assisted with the development and execution of marketing campaigns across various media channels (e.g., social media, email marketing, print) Created engaging content for social media platforms, including posts, stories, and captions. Conducted market research to identify target audiences and analyze industry trends Managed client's accounts through CRM systems using a Marketing CRM GoHighLevel Supported with the creation of marketing materials, such as brochures, presentations, and press releases. Provided comprehensive administrative support to the marketing department, including scheduling        appointments, managing calendars, and travel arrangements. Managed and prioritized incoming emails and phone calls, ensuring timely and professional communication. Prepared accurate and professional documents, presentations, and weekly or monthly reports using MS Office Suite. Maintained a well-organized and efficient work environment, including filing systems and inventory control. Contributed to a positive and productive work environment by providing excellent customer service to internal and external stakeholders. Assisted in Funnel buildings and Website design (WordPress) Provided support for CEO and sales team in managing operation workflow. EDUCATION & CERTIFICATION Bachelor of Science, medical laboratory Abia State University, Nigeria- Hands on PM Bootcamp Google Project Management IBM Project Management Customer Engagement SpecialistCoursera Administrative Support - Allison LANGUAGES • • Fluent English (Spoken & Written) Igbo (Spoken & Written)