Emmanuel Ubiadas

Emmanuel Ubiadas Virtual Executive Administrative Professional- Skype: Mhanny35 LinkedIn Profile Link Virtual Executive Assistance | Project Management | Digital Marketing | Administrative Support QUALIFICATION SUMMARY A highly skilled and certified Virtual Executive Assistant and Project Manager with extensive experience in administrative support, internet marketing, and business management. Proven track record in handling complex tasks, updating company SOPs, and leading teams to achieve business goals. Adept in using various software tools to streamline processes and enhance productivity. Holds certifications in Google Project Management, Meta Digital Marketing, Virtual Executive Assistant, and Technical Virtual Assistant certifications. Possesses a strong background in customer service, internet marketing, real estate, and e-commerce. KEY SKILLS ✔ Executive Virtual Assistance & Management: Administrative Assistant, Executive Assistant, Inbox and Email Management, Schedule and Calendar Management, Travel Management, Household Management, Meeting Management, Events Management, Social Media Management, Data Management, File Management, Virtual Collaboration Tools (e.g., Slack, Zoom). ✔ Property Management: Tenant Management Systems (e.g., Propertyware), Lease and Renewal Agreement Processing, Document Filing and Retrieval, Workflow Optimization, Communication with Tenants and Landlords. ✔ Project Management, Business & Leadership: Agile, Scrum, Risk Management, Stakeholder Engagement, Project Execution, Task Estimation, Quality Assurance, Business Operations, Strategic Planning, Leadership, Problem Solving, Procurement, Project Charter, Planning, Training/Coaching, Recruitment, Project Management Software (Monday.com). ✔ Marketing & Sales: Real Estate, Internet Marketing, Digital Media Buying, Social Media Strategy (Facebook, Instagram, TikTok, Google Ads), E-commerce (Shopify), Email Marketing Tools (e.g., Mailchimp). ✔ Content Creation & SEO: Website Design, SEO, Blogging, Article Writing, Content Management Systems (WordPress). ✔ Customer Support & Communication: Customer Service (Phone, Email, Chat), Call Center Systems, Business Communication, Excellent Verbal and Written English Skills. ✔ Technical & Digital Skills: Chatbot Setup Management (Copilot), CRM Software (HubSpot), No-Code Automation (Zapier), Microsoft Office Suite, Google Workspace, Cybersecurity, Technical Support, E-Commerce (Shopify), Project Management Software (Monday.com). RELEVANT PROFESSIONAL EXPERIENCE Executive Virtual Assistant 12/2017 - 07/2024 Rightway Accommodations Services Inc. / GMP Real Estate Investments Ltd. ● ● ● ● ● Provided executive administrative support, including managing communication and handling data management tasks. Streamlined new tenant lease and lease renewal processes, resulting in a 80% decrease in processing time. Processed 30 number of lease agreements and renewals per month. Developed and implemented a new filing system for tenant documents, leading to a reduction in document retrieval time by 90%. Researched and recommended new Tenant Management System software applications that resulted in a 80% improvement in overall team productivity. Project Manager 07/2021 - 06/2022 Thevego Marketing Company ● ● ● ● Developed and implemented marketing strategies that resulted in a 300% increase in website traffic for clients. Increased brand mentions for Clients on stock forums and board sites by 300%. Led a team of 6 marketing professionals, achieving an 80% increase in team productivity. Successfully managed 2 clients marketing projects with a 95% on-time completion rate. Virtual Administrative Assistant 01/2018 - 06/2020 Sankor Cleans / Soul Flar ● ● ● Streamlined data collection and research processes by 70%, allowing Sankor Cleans to focus more on client acquisition. Created 50+ high-quality images using Canva, which were used in Sankor Cleans' marketing materials, potentially leading to increased brand awareness. Increased the efficiency of product listing on Soul Flar's Etsy store by 40%, potentially leading to faster product launches and sales. Virtual Administrative Assistant 05/2017 - 11/2017 Glickin App ● ● ● Maintained a comprehensive client database using Excel and Google Sheets, ensuring fast retrieval of information for 90% of client inquiries. Developed standardized pre- and post-service communication templates, resulting in a 80% increase in client satisfaction with communication clarity. Increased appointment booking rates by 30% through targeted SMS marketing campaigns promoting promotional offers. Virtual Administrative Assistant for Various Clients 05/2016 - 05/2017 Independent Virtual Assistant Contractor ● ● ● Grew social media following for clients by 500% within a timeframe. Created 30+ social media graphics (e.g., infographics, product images) that resulted in a 20% increase in click-through rate (CTR). Launched a new website and social media pages for clients within a 2 weeks timeframe and under budget by 30%. Email and Chat Specialist Trainer 08/2015 - 03/2016 One Contact Center ● ● ● Developed and delivered training programs that resulted in a 20% decrease in average chat/email handling time. Achieved a 90% pass rate on product knowledge exams for trainees across Chinese, Korean, and English languages. Developed training materials that led to a 30% improvement in agent satisfaction with the training program. Freelance Writer for Various Clients 04/2014 - 08/2015 Freelance Writer Contractor Philippines ● ● ● Wrote 150+ number of articles/blog posts/website content pieces for various clients. Secured 5 repeat clients throughout the contract period, indicating client satisfaction with your work. Managed a diverse range of freelance writing projects, including content for industries like relationship, internet marketing, and education. Assistant Trainer / Senior Service Specialist / Email Support Banker / Technical Support 08/2009 - 03/2014 J.P. Morgan Chase ● ● ● ● Achieved a 95% pass rate on product knowledge and practical exams for Telephone Banker trainees. Resolved 95% of escalated customer complaints within 2 minutes timeframe, exceeding the standard resolution time by 25%. Achieved a customer satisfaction rating of an average of 97% for email interactions, exceeding company targets. Resolved Website Issues Efficiently: Resolved average 500 number of website access or functionality issues per week, ensuring customer satisfaction with online banking.. Washington Mutual Bank Telephone Banker 06/2007 - 08/2009 ICT Marketing Services Inc. ● ● ● Increased sales of specific telecommunication products to Hong Kong clients by 25%. Achieved a 20% conversion rate on your sales calls to Hong Kong clients, demonstrating your ability to effectively present offers. Maintained a 85% customer satisfaction rating during your sales interactions. TeleSales Agent 03/2007 - 06/2007 Owtel Inc. ● ● ● Increased sales of specific telecommunication products to Hong Kong clients by 25%. Achieved a 20% conversion rate on your sales calls to Hong Kong clients, demonstrating your ability to effectively present offers. Maintained a 85% customer satisfaction rating during your sales interactions. Inbound and Outbound Sales Agent 09/2006 - 01/2007 E-connect Asia Inc. ● ● ● Increased sales of Timeshare packages by 30% through effective sales techniques and presentations. Achieved a 15% conversion rate for Dish Network subscriptions from inbound inquiries. Achieved sales targets for Dish Network subscriptions by 20% while also achieving a 25% conversion rate for inbound inquiries. SOFTWARE & APPLICATIONS PROFICIENCY: ✔ CRM & Property Management Tools: TenantCloud, Propertyware, Siebel 7, Bizdesk CSPortal, HubSpot, GoHighLevel, ActiveCampaign ✔ E-commerce & Dropshipping Tools: Shopify, eBay, Oberlo, Alidrop, Dropified, DSM Tool, Ecomdash, Lazada, Shopee, TikTok Shop, Shopmaster, RedBubble, Shelftrend, AutoDS, Zik Analytics ✔ Project Management & Collaboration: Monday.com, Meistertask, Trello, ClickUp, Outlook, Google Workspace, Dropbox, Teams, Google Hangout ✔ Automation & Chatbot Management: Zapier, Copilot Studio, Manychat ✔ Content Creation & Social Media Management: Facebook Business Suite, Hootsuite, Weebly, WordPress, Canva, Express Dictate, Express Scribe ✔ SEO & Analytics Tools: Google Analytics, Search Console, Keyword Planner, SEMrush, Ahrefs, Moz Pro, Yoast SEO, Screaming Frog SEO Spider, Ubersuggest, PageSpeed Insights ✔ Document, Data, & Email Management: DocuSign, MS Office, Mailchimp, Kana (E-mail Tool), Mobiniti, LiveChat, NanoRep, Grammarly ✔ Customer Support & Optimization Tools: Customer Assist Tool, Payment Optimizer, Webstats ✔ Virtualization & Remote Access: Citrix, CMM/Webhost, Remote Desktop, TeamViewer, LiveLOOK, Screenmeter ADDITIONAL EXPERIENCE Real Estate Marketing ● ● Promoted properties as a registered real estate agent using internet marketing techniques. Created and managed social media pages (Facebook, Instagram, TikTok) with content creation and paid ads to enhance visibility and generate leads. Hardware and Construction Supplies Marketer ● ● Acted as a referral agent, generating leads via Facebook Marketplace. Managed the company’s social media (Facebook, TikTok Shop) and maintained the product database. Affiliate Marketing ● ● Promoted products on platforms like ClickBank, CJ Affiliate, ShareASale and other affiliate programs. Developed social media ad campaigns and tracked performance across platforms to optimize results. E-commerce Marketing ● ● Operated as an eBay dropshipper and managed Shopify stores, handling product listings, customer service, and order fulfillment. Analyzed performance metrics to drive growth and optimize ROI. Stock Market & Cryptocurrency Trader ● ● Executed trades and conducted technical analysis in stock and cryptocurrency markets. Utilized trading platforms to analyze data and manage portfolios. Website Creator & SEO ● ● Designed user-friendly websites with SEO techniques for enhanced visibility. Created targeted content and blogs to increase website traffic and engagement. EDUCATION and CERTIFICATIONS Bachelor of Technology in Industrial Electronics Don Bosco Technical College Google Project Management Certification Coursera - Google Meta Certified Digital Marketing Associate Coursera - Meta Executive Virtual Assistant Executive Virtual Assistant Academy Technical Virtual Assistant Course Technical Virtual Assistants REFERENCES Available Upon Request