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Emmanuel Tolani Esther
Customer Care & Chat Support Specialist
Ibadan, Nigeria
Professional Summary
Customer Care Representative experienced in chat, email, and digital support. Skilled in
problem-solving, active listening, and client relationship management. Proficient in,
Freshdesk, and CMS platforms. Dedicated to delivering efficient, empathetic service and
ensuring customer satisfaction.
Key Skills
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Live chat and email support
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CRM tools:, Freshdesk, HubSpot
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Customer onboarding & relationship management
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Problem-solving, multitasking, and time management
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Empathy, communication, and conflict resolution
Professional Experience
Customer Care Representative / Chat Support Isonxperiences |Ibadan , Nigeria | April 2026 –
Present
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Respond to customer inquiries via chat, email, and social media in real time.
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Resolve customer issues efficiently using CRM tools.
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Track and document interactions for service improvement.
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Assist in onboarding new clients and guiding them through product use.
Education & Certifications
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Bachelor of Arts | Ekiti State University | 2024
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Certifications:Customer Care Representative
