Emmanuel Timajo

#319 Palm Oil St. Palmera Hills 1 Taytay, Rizal- Mobile:- Emmanuel R. Timajo Objective For me to be able to acquire job skills and experience that will serve as a precursor for me to grow both as an individual and as a professional in the near future and enhance my skills in related fields. Personal Information Date Of Birth: December 26, 1984 Place of Birth: Sampaloc, Manila Nationality: Filipino Religion: Roman Catholic Father’s Name: Efren A. Timajo Mother’s Name: Teresita R. Timajo Academic Information College: University of The East - Manila Campus (2005 - 2009) C.M Recto Ave. Manila, Philippines Course: Bachelor Of Arts in Journalism  Member of Communication Organization rd  PRO External of Comm.Org (3 year) Philippine Women’s University – Manila Campus (2011 - Taft Avenue, Manila, 1004 Philippines Course: Bachelor of Arts major in Communication Arts with proficiency in Advertising & Public Relations High School: Cainta Catholic College (1998 - 2002) A. Bonifacio Ave. Cainta, Rizal Elementary: Cainta Catholic School (1992 - 1998) A. Bonifacio Ave. Cainta, Rizal Age: 33 Height: 5’9” - OCW/Project Head - Businesswoman Work Experience February 2012 – July 2012 TeleTech Customer Care Management Philippines Inc. Levels 1 & 2, Robinsons Place Cainta, Ortigas Avenue Extension, Cainta Rizal Customer Service Representative – NISSAN Responsible for answering calls from the US and Canada regarding concerns about NISSAN vehicles and also providing the customer warranty information. October 2012 – June 2016 The Results Companies 2/F Silver City Mall Frontera Verde Drive cor Julia Vargas Ave, Ortigas Center, Pasig City Customer Service Representative (October 2012 – May 2013) – Sprint VMU-AW/AYS Responsible for answering calls from the US regarding concerns about their prepaid accounts and assisting customers in basic troubleshooting their mobile phones. Reaworld Mentor (June 2013 – July 2013) – Sprint VMU-AW/AYS Acting as Supervisor for those new agents who will transition to Operations. Operations Supervisor (August 2013 – July 2015) – Sprint VMU-AW/AYS Responsible for coaching/counseling the agents to help them hit their major metrics. Provides product/service information by answering questions; offering assistance. Reviewing all call reports. Grad School Lead (August 2015 – January 2016) – Sprint VMU-AW/AYS Acting as Manager of those mentors who are acting as Supervisors. Doing triad sessions with the mentors to develop them when it comes to coaching/counseling agents. Back Office Supervisor (February 2016 – June 2016) – Sprint VMU-AW/AYS Responsible for coaching/counseling agents to help them hit their quota for cases that are being escalated by agents from operations. Responsible for the distribution of cases to be handled by agents and making sure that the quality is still there. Responding to clients especially if there will be questions and sending reports to them regarding those cases/escalations. July 2016 – January 2017 Concentrix Eulogio Rodriguez Jr. Ave, Quezon City, Metro Manila Customer Service Representative – Sprint Postpaid Responsible for answering calls from the US regarding concerns about their postpaid accounts and assisting customers in basic troubleshooting their mobile phones. Also responsible for upselling. May 2017 – Present Ematic Customer Service Representetive Responsible for answering calls from the US regarding concerns about their electronics such as converter box for TV, kid’s tablet, car radios and accessories, etc. Also, in processing replacements and providing warranty details of the products. Also responsible for answering email tickets with the same concern. Character Reference Ms. Rubia Javier - Grad School Dean/Operations Manager, The Results Companies-