Emmanuel Tchinda Soking

Tchinda Emmanuel Tel : -, - Email :--Address: 658 Socrates St, Blk 4 Lot 17 Phase 4 Vista Verde Executive Village Cainta, Rizal. WORK EXPERIENCE  Accenture, Inc July 2021 Transaction Processing Analyst Belling Services  Generate final bill  Process secondment billing  Delete applicable pre-bills  Process NRF client rebates  Process credit notes to NRF client bills E-billing Services  Set-up e-billing  Process e-bills Internal Billing Services  Respond to revenue team inbox requests  SERVICEAND INFORMATION TECHNOLOGY October 2017- February 2020 Working as Technical Support  Install and configure computer hardware operating systems and applications.  Responding to Customer inquiries and requests while maintaining a friendly, service oriented and empathetic behavior to ensure customer satisfaction.  Monitor and maintain computer systems and networks.  Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.  Troubleshooting system and network problems diagnosing and solving hardware faults.  Master all calls, emails, and chat from clients.  Knowledge in Installation of Windows Operating System  Printer Set up  Client Data Protection  GLOBAL TECH & SERVICES Inc, Douala January 2016-September 2017 Working as Marketing Assistant  Assisting with the production of marketing materials and literature,  Providing support for marketing events and exhibitions as required,  Updating and maintaining the marketing department database,  Perform administrative duties, including data entry, test scanning, and filing  Assisting in the execution of marketing campaigns  Network troubleshooting  TEACHING EXPERIENCES-4 YEAR Repetition classes, Douala 2011 – 2015  TOTAL E&P CAMEROUN, Cameroon (August 2008 – Sep2008) Position: Internship Team member of the security Environment and Sustainable Development department Assign to the quality control duties EDUCATION 2022, TECHNOLOGY QUOTIENT ( TQ) CERTIFICATE 2021, DIGITAL MARKETING, AND SOCIAL MEDIA CERTIFICATE 2018, VOCATIONAL TRAINING CERTIFICATE ISEM College – Douala Cameroon 2007 GCE ADVANCED Level, Ten + 2 AREA OF EXPOSURE AND SKILLS Customer Service: Good in negotiation, Professional manner and Good Communication skills on phone, Persuasive Speaking Skills. Patient, Team Leadership and motivation skills, Empathy, Adaptability, Ability to Use Positive Language, Digital Communication skills, over phone and face to face, Marketing and Product advertisement and promotion, SEO, Digital Display, Email Marketing. Sales: User of social networking to increase brand awareness, computer data updating and maintaining information on computer system and in archives entry Sale data and personal information handling exposure to market research and survey Billing: Perform core business process transactions including data entry, data capture, and data verification according to standard delivery solutions. Respond to information requests by searching, compiling, and summarizing results in requested format. Assess and resolve problems following defined incident notification and escalation procedures. Serve as a technical/functional resource or super user to other team members. LANGUAGES English: Proficiency - Read, Write French: Native - Read, Write, Speak Software: SAP, ORACLES, CRM, Service Now Knowledge: Active Directory, Network troubleshooting, SharePoint, MS Applications, HOBBIES Reading, Soccer, Music, Cinema CONCLUSION $ DECLARATION I hereby certify that the above-mentioned statements are true, complete and to the best of my knowledge and belief EMMANUEL TCHINDA SOKING