EMMANUEL
TATAD
Phone: -
E-mail:-Address: Brgy. Gate, Bulan, Sorsogon
VIDEO EDITOR
SOCIAL MEDIA STRATEGIST
CUSTOMER SERVICE CHAMPION
FREELANCE
PROFILE
GAMERJOOCE CHANNEL VIDEO PRODUCTION
YouTube SEO, Facebook, Instagram, and TikTok Social
Media Manager
Video Editor for Social Media Contents
Video Production Manager
ENGAGENCY LTD
Instagram and YouTube Video Editor
CROSS-PLATFORM FREELANCE VIDEO EDITOR
Upwork
PeoplePerHour
Fiverr
Etc.
SOFTWARE
AND APPS
VIDEO EDITING
ADOBE Premiere Pro
ADOBE After Effects
Wondershare Filmora X
AUDIO EDITING
Audacity
VIDEO DOWNLOADER
Wondershare UniConverter
PROJECT MANAGEMENT TOOLS
Trello
Asana
GoVisually
Slack
GRAPICS DESIGN
Canva Pro
BPO EXPERIENCE
ACCOUNT MANAGER
REPRESENTATIVE
Infinit-O Glabal (Oct 2020 - May 2021)
Perform posting charges and completion of claims to
payers in a timely fashion.
Submit billing data to insurance providers.
Work claims and claim denials to ensure maximum
reimbursement for services provided.
Implement, maintain and report on programs initiated by
the practice.
Perform collection calls and to ensure maximum
reimbursement.
STUDENT RESOURCES
REPRESENTATIVE
Optum Global Solutions Inc. (Dec 2019 - May 2020)
Handles claims calls from both providers and members.
Effectively provide accurate policy information and
coverage.
Promotes less customer efforts.
Meet AHT and QA as well as NPS Driven.
Strict compliance based on HIPPA Guidelines and
Personal Information Security.
SUPPORT AGENT
FRAUD AND DISPUTE
REPRESENTATIVE
ARB Call Facilities, Inc. (Jul 2018 - Aug 2019)
Point OF Contact (POC) for escalations and monitoring.
Handling escalation calls.
Reviews call recordings for investigations.
Payment plan arrangement assistance and options.
Customer retention.
General account inquiry.
Intelenet Global Services (Aug 2017 - Jul 2018)
Subject Matter Expert (SME).
Performs call monitoring and listening for quality check.
Supports OJT trainees during nesting period.
Adding Fraud alert and Security freeze.
General credit report inquiries.
Assist consumers with credit management.
EDUCATION
BS ACCOUNTANCY
BS HOTEL AND
RESTAURANT
MANAGEMENT
Sorsogon State College Bulan Campus (2013 - 2014)
AMA Computer Learning Center of Sorsogon (2011 - 2013)
