Emmanuel Samuel Ezechimerem

Emmanuel Ezechimerem Summary Work Experience An adept Customer Support Specialist with a proven track record of years in the hospitality, SaaS, design and e-commerce sectors. Administra ve Staff Skill Highlight •Customer support •Interpersonal communica on •Strong decision maker •Complex problem solver •Passionate in research Zoomi Transporta on (2023) •Respond to phone and email inquiries from Customers •Coordinate with Carriers, vendor, and other par es •Create contents or visuals on website •Create contents for Social media page •Handle re-scheduling of customer’s appointment Customer Care/Social Media Manager Zendesk, Freshdesk, Shopify, Zoho, and Slack Busviel Group Digital Marke ng Agency (2019 - 2021) •Manage customer complaints •Respond to product inquiries and request •Track orders from customer •Handle return and refund process •Answer troubleshoo ng inquiries from customers •Help customers with their subscrip on status •Manage social media handles •Create contents for marke ng Administra on Customer Support/ Sales Rep Microso Office, Google Suite So ta NG - Manufacturing Company (2017 - 2019) •Respond to customers complaints •Respond to product inquires and request •Reach out to poten al customers •Cold Call poten al leads/ customer •Handle re-scheduling of customer’s appointment •Technology-savvy •Quick-study Tools Customer Service Graphic Design Illustrator, Indesign, Photoshop, and Coreldraw Website Design Wordpress, Framer, Figma, Webflow Graphic Designer Educa on Degree in Computer Science Yaba College of Educa on Award Prin ng Press -) •Create Stunning designs for prin ng •Review designs •Handle dispute between designers