Emmanuel Salinas S.

Emmanuel Salinas Salazar. ID:-. Nationality: Costa Rican. Date of Birth: March 4th, 1992. Phone:- /-. E-mail:-- Profile Pure Chemistry studies at Universidad de Costa Rica. Advanced English studies at Centro Cultural Británico. Relevant knowledge in commerce and tourism. 3,5 years of experience working at Amazon Support Services Costa Rica. Work experience at Amazon Seller Support as a Fulfillment by Amazon Specialist, Transactional Risk Management Systems Investigator at Amazon, Audible Technical and Customer Support Associate, Customer Support Operator, Hazardous Materials Management at Fulfillment by Amazon, Reservations and Front Desk at Desafio Adventure Company, International Formation & Seminaries in commerce and growth, Management, translation and sales at Leaves and Lizards. Associate Advisor experience addressing and providing with official input to Seller Support Associates towards solving technical and financial enquiries for sellers world-wide. Experience as spokesperson for administrative decisions. Proficiency in Adobe After Effects, Adobe Photoshop, Adobe Audition and Microsoft Office packages. Experience researching and presenting reports about processes debugging necessities and efficiency. Amazon Ignite and Gemba affiliate for Amazon’s Leadership Institute. Mentor for new hires training and orientation (Seller Central and Fulfillment by Amazon specialties). Experience Fulfillment by Amazon Specialist at Amazon Seller Support To resolve Amazon Sellers’ technical, financial and logistics enquiries related to selling and shipping to Amazon Fulfillment Centers. To communicate, via workshops and lectures, leadership decisions, established goals and objectives to associates. To advise associates regarding procedures in specific scenarios based on company’s guidelines towards addressing technical and business related difficulties. To work as an escalation point of contact for Amazon’s outsourced workforce by communicating written and verbally company’s standpoint to Amazon Sellers and their shareholders. To monitor, resolve and follow up on severity 3 trouble tickets for Seller Support and Hazardous Materials specialties ensuring Safety Data Sheets compliance with the Hazard Communication Standard. To mentor and train hired associates on Fulfillment by Amazon specialties. To manage Seller Support Associates’ performance, development and career growth through Performance Reviews and individual coaching feedback sessions. Transactional Risk Management Systems (TRMS), Buyer Risk Investigation (BRI) at Amazon (fraud prevention) To learn and identify whether a buyer transactions was licitly authorised by a cardholder via account research and investigation. To study real-time behavioural trends related to unlawful modus operandi. To study how to elaborate encrypted reports to back-up the reasoning behind a gated transactional decision based on overall modus operandi. To examine investigations in a fast-paced environment while abiding by established standards defined by Quality Assurance, in areas such as Account Reinstatement and Financial metrics. Audible Support (audiobooks technical support, sales and retention) To exceed expectations in terms of customer experience for Audible customers. To attend contacts from Audible clients regarding service related enquiries. Further, formal email construction in a fast paced environment. To prompt retention of Audible plans/memberships for contacts where customer aimed to cancel the service. To escalate playback issues encountered on Audiobooks through audio editing software. To act as Associate Advisor for technical and complex scenarios related to the platform. Amazon Customer Service To specialise on the Amazon.com, Amazon.co.uk, Amazon.es, Amazon.com.mx and Amazon.ca marketplaces. To provide with support to customers regarding Amazon online purchases and shipping. To develop channels of communication between associates and leadership through the Gemba program to escalate issues affecting associates and customers. To participate, contribute and update policies throughout the launch of the successful Amazon.com.mx marketplace. To update policies and references on Amazon knowledge centers and databases. Reservations and Front Desk at Desafio Adventure Company To work as spokesperson for touristic groups to get a glimpse of the main activities to get to enjoy in La Fortuna while upselling the highlight tours in different areas of the country. To manage and book reservations from partner agencies regarding touristic packages in La Fortuna and Costa Rica. To answer email, chat and phone queries from both agencies and customers. To sell touristic packages to partners and clients specialised in adventure and logistics in La Fortuna, Monteverde and Costa Rica. To be in charge of processes and endeavours at Front Desk by booking, selling and advising tourists about adventure tours and hotels in Costa Rica. The method of focusing in one task to its completion and international experience. The following statements reflect part of my ideology and areas in which I work. To listen undividedly. To interprete and respond accordingly instead of thinking about what to answer next while others speak. To adapt. To organise time. To be patient. To focus in one task first and exceed, to then being able to multi-task. To persist when others may not. To reach excellence first knowing that individual goals and opportunities are obtained as a result of a carefully crafted longlasting sacrifice. Furthermore, internally, I orchestrated and lived in Metro Manila, in the Philippines, where I acquired very basic communicative Tagalog while relying and practicing English in a fast paced commercial and crowded environment where Spanish oughtn't to be used. During my stayed, I participated in conferences related to commerce, growth, entrepreneurship, culture, Chemistry and management. Moreover, I volunteered in rural areas in islands to the south of Pagbilao in Quezon city in nature conservancy. Focusing efforts in the financial practices of locals in the Borawan Island. Team management, reception and translation at Leaves & Lizards Cabin Retreat To deliver the best possible environment for high profile individuals, from all around the world, interested in knowledge and fulfilling experiences. To understand my team's goals and aspirations as well as our client's. To handle phone, email and one-on-one scenarios with guests. To provide with real-time translation back and forth between tourists and locals as they deliver content of interest. To handle all financial transactions while properly reporting them to local governmental institutions. To formulate strategies for development for coworkers. To process check-in and check-out for guests while delivering briefings related to the facilities, Costa Rica, nature, tours, activities, geology, chemistry as well as internal procedures. To sell specilised tourist packages for high profile individuals with specialised interests. To organise daily bonding and entertainment related activities for the staff and guests. To listen carefully to guests and act accordingly in conversation and resolution-wise. To work with large groups of students about growth areas and systematised thinking. To exceed in guest's expectations, even after a high investment from their end, by focusing in high standards, the beauty that Costa Rica offers and teamwork. To dominate hastily all data related to internal procedures by building a study method focused on reading, highlighting and then reporting back in the system for use of future generations to resolve recurring issues. To deliver results right from day one as they were welcoming large groups da capo. To reach-out to agencies and partners verbally, in writing and during meetings to increase valuable business agreements. To manage financial reports for agencies as well as acquiring and selling services and goods for and from partnered companies. To present projects to leadership by delivering the expected results and then keeping track of the outcome of the initiative within a certain period. To identify and increase efficiency in existing processes. References Mark Budworth. International Certifications. Centro Cultural Británico. Email:- CC Británico:- Address: B° Escalante, San José. Costa Rica. Nelson González Gutiérrez. Quality Assurance Supervisor at Amazon. Email:-Phone:- Address: San Francisco, Heredia. Costa Rica.