Emmanuel Saguban

Applicant’s Name: Emmanuel C. Saguban Nick Name: Emman Current Address: Near St Joseph Chapel, Purok 4 Susana Village, Brgy. Sirawan, Toril, Davao City, 80000 Philippines Mobile Numbers:- /- Telephone Number: (082) - Personal Email Address:-or- Personal Information: Age: Date of Birth: Place of Birth: Civil Status: Nationality: Sex: Religion: Height: Weight: Language/ Dialect Spoken : Countries Visited / Travelled: ▪ ▪ 33 years old September 14, 1985 Davao City Single Filipino Male Protestant 5’3’’ 227.08 lbs English, Tagalog & Cebuano (Bisaya) Macau, Hong Kong, Singapore and Malaysia Educational Background: College: Polytechnic University of the Philippines- Main Campus Sta. Mesa, Metro Manila Bachelor of Science in Business Administration Major in Marketing Management – ETEEAP Program Graduated: May, 2014 University of Southeastern Philippines - Main Campus Barrio Obrero, Davao City Bachelor of Science in Electrical Engineering– Undergraduate (2 years) School Year: 2002 to 2004 Vocational: Advent Caregiver School 142 Manabat St., San Antonio, Biñan, 4024 Laguna National Certificate II in Housekeeping; Issued by TESDA on: October 14, 2014 Certificate Number:- Secondary: Saint Peter’s College of Toril McArthur Highway, Toril, Davao City Secondary Education Graduate-With Honor (SY-) Primary: • Sirawan Elementary School Sirawan, Toril, Davao City Primary Education Graduate- First Honor (SY-) Employment Record: Company: Flatworld Solutions Philippines Inc. Previous Position: Quality Assurance Analyst Work Duration: October 11, 2018 to June 06 2019 Address: Lucita Bldg, P. Sobrecarey St, Poblacion District, Davao City, Philippines Job Description: Determines telemarketing quality standards by studying inbound and outbound calls and customer service presentations; conducting test calls to telemarketing service representatives on new products. Verifies telemarketing results by measuring skills in use of scripts, product knowledge, sales and service ability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call. Provides feedback to telemarketers by monitoring calls; monitoring feedback for external vendor programs; conducting monthly help sessions. Evaluates telemarketing approaches by rating effectiveness of telemarketing service representatives; providing quality ratings; identifying training needs; developing training programs; conducting training. Directs quality initiatives by requiring adherence to quality assurance policies and procedures; developing new models; implementing changes. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. Contributes to team effort by accomplishing related results as needed. Participates in design of call monitoring formats and quality standards. Call listening and monitoring. provide coaching and client calibration on weekly basis. Prepare EOD, EOW and EOM. Escalating customer complaints and reporting call voilations. Conduct QA Talk and training to newbies and current agents. Company: Flatworld Solutions Philippines Inc. Previous Position: Executive Assistant to the CEO Work Duration: June 15, 2018 to September 30, 2018 Address: Lucita Bldg, P. Sobrecarey St, Poblacion District, Davao City, Philippines Job Description: Preparing financial statements, reports, memos, invoices letters, and other documents. Answering phones and routing calls to the correct person or taking messages. Handling basic bookkeeping tasks. Filing and retrieving corporate records, documents, and reports. Researching and conducting data to prepare documents for review and presentation by boards of directors, committees, and executives. Helping prepare for meetings. Accurately recording minutes from meetings. Greeting visitors and deciding if they should be able to meet with executives. Using various software, including word processing, spreadsheets, databases, and presentation software. Reading and analyzing incoming memos, submissions, and distributing them as needed. Making travel arrangements for executives. Performing office duties that include ordering supplies and managing a records database. Experience as a virtual assistant. Opening, sorting and distributing incoming faxes, emails, and other correspondence. Provide general administrative support. Arranging travel plans, replying to some messages on behalf of the CEO, taking escalated call and VIP Complaints, managing social media, helping in applicant’s interview, and preparing reports for EOD, EOW and EOM, and etc. Company: AN & Associates Chartered Accountants Previous Position: Team Leader / Team Supervisor Work Duration: April 01, 2018 to May 31, 2018 Address: Unit 1 and 2, 2nd Floor Star Pacific Plaza, Buhangin Road Davao City, Philippines Job Description: Manages the team stats, team attendance, team quality, team goal, team coaching, handles leadership training, taking escalated call and strategic planning Supports team manager and performs management duties when manager is absent or out of office Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks Communicates deadlines and sales goals to team members Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints Conduct Screening Interviews, initial interview and or final interview for AN & Associates. Create Job Postings, Coordinate Recruitment Activities, Support Fair Hiring Practices, and Develop Retention Strategies Taking escalated calls, preparing reports for EOD, EOW and EOM, client calibration on daily basis, coaching to the team, team meeting, and etc. Company: Wells Fargo Bank - Enterprise Global Services, LLC – Philippines Previous Position: Collection Specialist / Collector IV (Team Leader Level) Work Duration: February 06, 2017 to March 07, 2018 (1year and 1 month) Address: 1180 Wells Fargo Dr, McKinley Hill Dr, Taguig, Metro Manila, Philippines Job Description: Handles escalated / supervisors concern for collections and recovery for Wells Fargo Bank. Handles legal collections related concern, billing claims/ billing disputes, bankruptcy concern, collection settlements, payment arrangements or negotiations, making sure the goal is hit for the team and credit bureau disputes. Also, handles background checking for consumer/ business accounts credit history. My other tasks includes team building organizer, quality call monitoring /audit, and coaching one on one. Conducts / or handles Business Strategy Meeting and Operations Meeting on weekly or monthly basis with the management. Making sure that the team stats or production are meet on daily, weekly or monthly basis by having full awareness of the company demands and policies or procedures, through team cooperation and commitment, and having quality output. Conduct Screening Interviews and initial interview for applicants. Maintaining good customer service, handle complaints. preparing reports daily, work indepedently, multitasking, and other contact center tasks. Company: BDO Bank / Banco De Oro UniBank - Philippines Position: Junior Assistant Manager – I (Bank Officer - Supervisor Level) Work Duration: October 01, 2015 to February 05, 2017 (1 year and 4 months) Address: 209 Ortigas Avenue, Greenhills, San Juan, Metro Manila, Philippines Job Description: As JAM – I Bank Officer, we all handle from BDO deposits accounts to BDO investment / UITF’s account. Moreover, handles all electronic channels for (BDO sms banking, mobile banking & online banking). Handling customer service to BDO clients, handling difficult clients, escalating BDO branch or technical issues, calculating about loan or loan modifications, assisting about past due BDO loans/ credit cards, and processing / assisting BDO Remittance. Provide coaching or feedback on my staffs on their client’s complaints, performance or attendance. In addition, handling BSP complaints and executive complains as well. Conduct business strategy and meeting on weekly basis; and hitting sales goal. - Conduct Screening Interviews, initial interview and or final interview for head office and branch applicants for BDO Unibank. Create Job Postings, Coordinate Recruitment Activities, Support Fair Hiring Practices, preparing reports, and Develop Retention Strategies Company: JP Morgan Chase Bank N.A. – Philippines; Total Work Duration: 5 years and 5 months Address: Net Plaza Bldg., 31st St E Square Zone, Crescent Park West Bonifacio Global City, Taguig City, Philippines Company: JP Morgan Chase Bank N.A. - Philippines Position: Senior Specialist – I (POC: Team Manager) Duration: November 2014 to September 30, 2015 (Promoted) Job Description: After 4 months as Specialist II, I was as a Senior Specialist I for Collections, Recovery and Disputes Department. I was a POC: Team Manager for more than 6 months where I handled the Team Attendance, Team Quality Monitors / Audits, Team Outing, Adherence, Coaching and Managing the Team as a whole since my Manager was on leave that time. Taking escalated concern / calls for recovery and collections, handling payment arrangements/ settlements / third party collections, and filing claims/ fraud or disputes. I monitor and report unusual client transactions, processing bank adjustments debit/ credit, assisting on short payments or client discrepancies, and account reconciliation. I handle and monitor the Site / Division CSAT (Customer Satisfaction Survey) for more than 6 months for Collections and Recovery. Prepare reports (EOD, EOW, & EOM), taking escalated calls, maintain good customer service, handling complaints, coaching, client meeting etc. Conducts / or handles Business Strategy Meeting and Operations Meeting on weekly or monthly basis with the management. Company: JP Morgan Chase Bank N.A. - Philippines Previous Position: Specialist II – (Bank Collections, Recovery & Fraud Disputes) Duration: July 2014 to November 2014 (Promoted) Job Description: - After 3 years as Collector - I Retail for JP Morgan Chase Bank Collections Department, I was promoted to Specialist II for Chase Collections and Recovery Department. I handled consumer and business account for active collections, providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts. Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos, charged off account and third party/ collection agency account. I helped customers with their payment arrangement for their overdrawn accounts; I offer settlement for charged off account, helping the customer about their fees, advising the customer about setting up a payment arrangement with the agency, identity theft issue with the customer, updating demographics, billing inquiry, assisting customer and branch banker in processing payment for overdrawn and charged off accounts, and etc. Company: JP Morgan Chase Bank N.A. - Philippines Previous Position: Collector 1- Retail (Customer Service, Disputes, Collections & Recoveries) Duration: July 01, 2011 to July 2014 (3 years) Job Description: As Collector 1 – Retail – Chase Bank Collections for Consumer and Business Account, I handled both inbound and outbound calls for collection or overdrawn accounts, providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts. Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos. Handling customer service, reviewing the transaction, setting up a payment arrangement, advising about the charged off date and possible consequences when the account gets closed, assisting customer on how they can pay their account, assisting customer in filling a dispute or claim, assisting customer about fraud on the account and etc. Company: JP Morgan Chase Bank N.A. - Philippines Position: Telephone Banker 1 (Customer Service, Retail Banking & Sales) Work Duration: April 22, 2010 to July 01, 2011 (1 year and 3 months) Job Description: As a Telephone Banker – I, I handle inbound and outbound calls for Chase Bank Telephone Banking for consumer or personal account, bank accounts and online banking. I handled customer service, account inquiry, transaction dispute or claim; explaining the transaction, assisting the customer in opening an account, online reset and password, problem with online bill payment, passionate about taking care of customers and providing the ultimate customer experience. Take incoming calls from bank customers, listen to the customers to understand their needs and help to identify a solution, handles inquiries relating to consumer deposits, financial transactions, and technical support such as online banking enrollment, navigation, bill pay inquiries, professionally handle irate customers, ability to quickly resolve customer problems utilizing various computer screens and written manuals and other related bank inquiries and etc. I am trained for most of the bank products, we had to pass a bank training on a monthly and quaterly basis, handle complaints or escalations, provide good customer service, prepare reports and other contact center tasks. Company: SITEL Philippines Corporation Position: Customer Service Representative / Mentor Work Duration: April 16, 2007 to April 22, 2010 (More than 3 years) Address: 22th Floor Wynsum Corporate Plaza, Emerald Avenue Ortigas Center, Pasig City, Philippines Job Description: As a Customer Service Representative, I was able to handle both inbound and outbound calls for an Internet Service Provider, Satellite Radio Service and Food Company in the US. I handled customer service, billing inquiry, billing dispute, sales or up selling of products/services, retention, technical support, deal directly with customers, handle and resolve customer complaints, communicate and coordinate with internal departments and other related customer service job. I was given an opportunity to be a Mentor in three teams where I helped new and old agents about the process, teach them about the product and services that we offer, coach them with best practices, sales tracking, sales validation, listening to some calls and call escalation. Help customers with complaints and questions, give customers information about products and services, take orders, and process returns. Also, I helped customers understand the product and answering questions about their reservations, do make follow up, maintain good customer service / professionalism on every call, handle technical, and other customer service responsibilities. ⚫ My Character References: • Ronalyn Aguilar JP Morgan Chase & Co. Position: Senior Specialist -I Net Plaza Bldg., 31st St Bonifacio Global City, Taguig City Mobile Number: - •Noel Manito BDO Unibank Philippines Position: Jr. Asst Manager/Bank Officer 209 Ortigas Ave., Greenhills San Juan Mobile Number: - • April Grace San Miguel JP Morgan Chase & Co. Position: Senior Specialist -I 21 st Fl Net Plaza Bldg., 31st St Bonifacio Global City, Taguig City Mobile Number: - • Millie Cent Bughao BDO Unibank Philippines Position: Jr. Asst Manager/Bank Officer 209 Ortigas Ave., Greenhills San Juan Mobile Number: - ⚫ My Awards & Achievements at Work: Sitel Philippines Performance Award: Top 1 Listener Care Representative – October 2007 – Sitel Pasig City, Philippines Top 4 Listener Care Representative – January 2008 – Sitel Pasig City, Philippines Top 7 for Radio Sales – January 2008 – Sitel Pasig City, Philippines Top 1 Listener Care Representative – March 2008 – Sitel Pasig City, Philippines Top 2 Quality Performer – March 2008 – Sitel Pasig City, Philippines Top 1 Agent – May 2008 – Sitel Pasig City, Philippines Top 1Agent – June 2008 – Sitel Pasig City, Philippines Top 1 for Radio Sales – June 2008 – Sitel Pasig City, Philippines Top 1 Quality Performer – March 2009 – Sitel Pasig City, Philippines Top 4 Listener Care Representative – September 2008 – Sitel Pasig City, Philippines Top 5 Listener Care Representative – August 2008 – Sitel Pasig City, Philippines Top Agent for January to August 2008 – Sitel Pasig City, Philippines Top 10 Listener Care Representative – for Year 2007 – Sitel Pasig City, Philippines JP Morgan Chase & Co. Performance Award: 100% Quality Call Monitor – January 2012 – JP Morgan Chase & Co. Philippines 100% Quality Call Monitor – February 2012 – JP Morgan Chase & Co. Philippines Perfect Attendance – February 2012 - JP Morgan Chase & Co. Philippines Top Dollar Collections – February 2012 - JP Morgan Chase & Co. Philippines Top 2 in Scorecard – February 2012 - JP Morgan Chase & Co. Philippines 99.12% High Productivity – March 2012 - JP Morgan Chase & Co. Philippines Perfect Attendance – March 2012 - JP Morgan Chase & Co. Philippines Top Dollar Collections – March 2012 - JP Morgan Chase & Co. Philippines Top 3 in Scorecard – March 2012 - JP Morgan Chase & Co. Philippines 100% Quality Call Monitor – April 2012 – JP Morgan Chase & Co. Philippines Perfect Attendance – April 2012 - JP Morgan Chase & Co. Philippines Top Dollar Collections – April 2012 - JP Morgan Chase & Co. Philippines Top 3 in Scorecard – April 2012 - JP Morgan Chase & Co. Philippines Perfect Attendance – May 2012 - JP Morgan Chase & Co. Philippines 100% Quality Call Monitor – May 2012 – JP Morgan Chase & Co. Philippines Perfect Attendance – June 2012 - JP Morgan Chase & Co. Philippines 100% Quality Call Monitor – June 2012 – JP Morgan Chase & Co. Philippines Top 1 in Scorecard – June 2012 - JP Morgan Chase & Co. Philippines 100% Quality Call Monitor – August 2012 – JP Morgan Chase & Co. Philippines Perfect Attendance – August 2012 - JP Morgan Chase & Co. Philippines Top Dollar Collections – August 2012 - JP Morgan Chase & Co. Philippines Top 3 in Scorecard – August 2012 - JP Morgan Chase & Co. Philippines Top Dollar Collections – September 2012 - JP Morgan Chase & Co. Philippines Perfect Attendance – September 2012 - JP Morgan Chase & Co. Philippines 100% Quality Call Monitor – October 2012 – JP Morgan Chase & Co. Philippines Perfect Attendance – October 2012 - JP Morgan Chase & Co. Philippines Top Dollar Collections – October 2012 - JP Morgan Chase & Co. Philippines Perfect Attendance – November 2012 - JP Morgan Chase & Co. Philippines Top Dollar Collections – November 2012 - JP Morgan Chase & Co. Philippines Perfect Attendance – December 2012 - JP Morgan Chase & Co. Philippines Excellence Award December 2012 - JP Morgan Chase & Co. Philippines 100% Quality Call Monitor – December 2012 – JP Morgan Chase & Co. Philippines 100.17% High Productivity – December 2012 - JP Morgan Chase & Co. Philippines 100% Quality Call Monitor – January 2013 – JP Morgan Chase & Co. Philippines Top Dollar Collections – January 2013 - JP Morgan Chase & Co. Philippines Excellence Award January 2013 - JP Morgan Chase & Co. Philippines Top 3 Scorecard – January 2013 - JP Morgan Chase & Co. Philippines Perfect Attendance – January 2013 - JP Morgan Chase & Co. Philippines Customer Satisfaction Excellence Award – January 2013 - JP Morgan Chase & Co. Perfect Attendance – February 2013 - JP Morgan Chase & Co. Philippines 100.41% High Productivity – February 2013 - JP Morgan Chase & Co. Philippines Top Dollar Collections – February 2013 - JP Morgan Chase & Co. Philippines Excellence Award February 2013 - JP Morgan Chase & Co. Philippines Top Scorecard – February 2013 - JP Morgan Chase & Co. Philippines Top Dollar Collections – March 2013 - JP Morgan Chase & Co. Philippines 100% Quality Call Monitor – March 2013 – JP Morgan Chase & Co. Philippines Excellence Award March 2013 - JP Morgan Chase & Co. Philippines Perfect Attendance – March 2013 - JP Morgan Chase & Co. Philippines Top Scorecard – April 2013 - JP Morgan Chase & Co. Philippines Top Dollar Collections – April 2013 - JP Morgan Chase & Co. Philippines 100% Quality Call Monitor – April 2013 – JP Morgan Chase & Co. Philippines 113.32% High Productivity – April 2013 - JP Morgan Chase & Co. Philippines Excellence Award April 2013 - JP Morgan Chase & Co. Philippines Customer Satisfaction Excellence Award – February 2013 - JP Morgan Chase & Co. Excellence Award May 2013 - JP Morgan Chase & Co. Philippines 100% Quality Call Monitor – May 2013 – JP Morgan Chase & Co. Philippines Perfect Attendance – May 2013 - JP Morgan Chase & Co. Philippines Top Dollar Collections – May 2013 - JP Morgan Chase & Co. Philippines Customer Satisfaction Excellence Award – March 2013 - JP Morgan Chase & Co. Top Dollar Collections – August 2013 - JP Morgan Chase & Co. Philippines Customer Satisfaction Excellence Award – April 2013 - JP Morgan Chase & Co. Customer Satisfaction Excellence Award – June 2013 - JP Morgan Chase & Co. Top Dollar Collections – June 2013 - JP Morgan Chase & Co. Philippines Excellence Award June 2013 - JP Morgan Chase & Co. Philippines Customer Satisfaction Excellence Award – July 2013 - JP Morgan Chase & Co. Top Dollar Collections – July 2013 - JP Morgan Chase & Co. Philippines Perfect Attendance – July 2013 - JP Morgan Chase & Co. Philippines Excellence Award July 2013 - JP Morgan Chase & Co. Philippines 105.30% High Productivity – August 2013 - JP Morgan Chase & Co. Philippines Excellence Award August 2013 - JP Morgan Chase & Co. Philippines Perfect Attendance – August 2013 - JP Morgan Chase & Co. Philippines Top Dollar Collections – August 2013 - JP Morgan Chase & Co. Philippines 100% Quality Call Monitor – September 2013 – JP Morgan Chase & Co. Philippines Perfect Attendance – September 2013 - JP Morgan Chase & Co. Philippines 106.28% High Productivity – September 2013 - JP Morgan Chase & Co. Philippines Top Dollar Collections – September 2013 - JP Morgan Chase & Co. Philippines Top Scorecard – October 2013 - JP Morgan Chase & Co. Philippines 100% Quality Call Monitor – May 2014 – JP Morgan Chase & Co. Philippines Top AHT for June 2014 - JP Morgan Chase & Co. Philippines - My recognitions @ BDO Uni Bank Philippines Good attendance record from October, 2015 to June, 2016 Received Bronze category for scorecard for the month of March, 2016 Good quality score from October, 2015 to present My recognitions @ Wells Fargo Bank Philippines. Perfect Score for OET/ Quality Work Compliance for Collections & Recovery – 3rd Quarter 2017 Top Performer for Collections & Recovery after Training for April & May, 2017 – Got highest Salary Increase Good Attendance Record & One of the performers for Collections & Recovery for Wells Fargo Bank Perfect Score for OET/ Quality Work Compliance for Collections & Recovery – 4th Quarter 2017 Other Seminars/ Activities Attended: The 4th Mindanao Design and Construction Fair: Participated as Exhibitor for Top Steel Supply Corporation held at SM Mall City Davao last June 23, 24, & 26, 2006. Certificate of Attendance for the seminar “ Kabataan ko, Buhay ng Bayan Ko” given at University of Mindanao Davao Campus last September 12, 2006. Certificate of Completion for the Pre-Employment Seminar for Local Applicants given at District Hall Toril, Davao City last January 31, 2007. Certificate of Participation for Training for Victory 10 week’s course given by Victory Church at Robinson Galleria Ortigas, QC. Last September 11, 2010. Pre-employment Orientation Seminar: Department of Labor and Employment - Philippine Overseas Employment Administration, Manila Philippines given last June 14, 2015 Seminars/ Trainings Attended at Work: ⚫ - @ Sitel Philippines Corporation – Ortigas, Pasig City Sitel Philippines Corporation Leadership Academy: Certificate of Completion for Leadership Chronicles / BMC Training given by Sitel Philippines at Ortigas, Philippines last August 18, 2007. - @ JP Morgan Chase & Co. – Bonifacio Global City, Taguig City JP Morgan Chase & Co. Training: Diploma for New Hire Completion given by JP Morgan Chase & Co. at Bonifacio Global City Taguig last June 11, 2010. JP Morgan Chase & Co. Retail Operations Training: Certificate of Completion for Deposit Account Collections Training given by JP Morgan Chase & Co. at Bonifacio Global City Taguig last August 13, 2011. Online Training Yearly for JPMC Collections & Recovery Department: ⚫ - Anti – Money Laundering Program, Fair Debt Collections Practice Act Training Treating Customer Fairly Training, Bank Code of Conduct Training Compliance Training, Privacy Awareness Training Reputational Risk Training, Year Interest and Tax Reporting - @ Wells Fargo Enterprise Global Services Training–McKinley Hills, Taguig City Reporting Suspected Financial Abuse 2018 - @Wells Fargo Taguig City 03/01/2018 Fair Lending - @ Wells Fargo Taguig City 03/01/2018 Unfair Deceptive or Abuse Acts or Practices 2018 - @ Wells Fargo Taguig City 01/19/2018 Managing Complaints @ Wells Fargo 2018 - @ Wells Fargo Taguig City 01/23/2018 Code of Ethics and Business Conduct 2018 - @ Wells Fargo Taguig City 01/19/2018 MCL – Collection Core Skills Assessment – PHP (Passed) - @ Wells Fargo Taguig City 02/24/2017 Telephone Consumer Protection Act 2017- @ Wells Fargo Taguig City 02/20/2017 Servicemembers Civil Relief Act 2017 - @ Wells Fargo Taguig City 02/20/2017 CLG Fair Credit Reporting Act 2017 - @ Wells Fargo Taguig City 02/20/2017 Additional Training / Skills Attended as Virtual Assistant in Davao City, Philippines o Training of Real Estate essentials for Investors. o Trained in handling objections on seller lead calls, determining between a warm or cold lead. o Overview of CRMs o Creating Buyer's Lists o Valuation of Comps with or without the MLS o Skip Tracing o Customer Service Skills o Flexible and Resourceful o Math Skills o Real Estates principles o Proficient in computer Software Systems o Phone and email Handling o Capable of working under time pressure o Able to read, write and verbally communicate in English o Experience with the following Real o Estate skills: - CRM Systems, Leads Sourcing (Real Estate Agent and For Sale by Owner) - Skip Tracing, Appointment Setting, & Seller Leads Management - Comparables, Cold Calling - Lead Generation, Social Media Management - Creating Flyers and Post Card, Creating Website via Wix / Wordpress I hereby certify that the above information is true and correct to the best of my knowledge and belief. “Sometimes it takes only one act of kindness and caring to change a person’s life.” – Jackie Chan