Emmanuel Patience Loveth

Emmanuel Patience Loveth 📍 Anambra State, Nigeria 📧-| 📞- 🔗 LinkedIn: https://www.linkedin.com/in/emmanuel-patience-b767b3285 Professional Summary Experienced IT Support Specialist with a strong background in providing remote technical assistance, CRM management, and communication tool support. Skilled in resolving hardware, software, and connectivity issues while ensuring a smooth and efficient user experience. Known for delivering excellent customer service, technical expertise, and clear communication across virtual platforms. Core Skills • • Remote IT Support & Troubleshooting • • CRM Tools: HubSpot, Zoho, Salesforce • • Google Workspace (Docs, Sheets, Gmail, Forms) • • Communication Tools: Slack, Zoom, Trello, Microsoft Teams • • Call Handling: Cold & Warm Calling, Phone Etiquette • • Customer Support & Technical Assistance • • Ticketing & Issue Resolution • • Team Collaboration & Multitasking • • Virtual Assistant Support • • Documentation & Reporting Professional Experience Administrative Assistant / IT Support – Remote Self-employed / Freelance Dates: [Jan 2025] • • Provided remote IT support to individuals and small businesses. • • Handled technical inquiries via phone, email, and chat. • • Assisted users in resolving issues with software, hardware, and connectivity. • • Managed CRM platforms (HubSpot, Zoho) to log interactions and follow up on tickets. • • Used Google Docs, Sheets, and Forms to organize support records and client documentation. • • Supported teams via Zoom, Slack, and Microsoft Teams. • • Delivered consistent, friendly service while managing multiple priorities remotely. Education [Economics ] Nnamdi Azikiwe university – B.ED Economics 2021 IT skills training] Digital witch support community – 2025 Certifications • • IT Support Fundamentals – [Digital witch support community] • • Google Workspace Essentials – Digital witch support community] • • CRM Tools Basics (HubSpot/Zendesk) – Digital witch support community] References Available upon request.