Emmanuel Olaiya
$5/hr
Virtual Assistant skilled in property management, Customer service & CRM tools.
OLAIYA EMMANUEL OLUWASEUN
|
SUMMARY
Customer-focused professional with hands-on experience in customer support, virtual assistance,
and data analysis. Skilled in communication, CRM tools, and workflow management. Demonstrates
analytical thinking, adaptability, and commitment to delivering excellent service experiences.
WORK EXPERIENCE
Property Management Virtual Assistant | Conduce, United States (Remote) | Dec 2024– Sept 2025
● Conducted 25+ rental market analyses monthly using Zillow, improving occupancy and reducing vacancy by 15%.
● Managed communication with above 120+ tenants and potential tenants weekly, ensuring timely updates and maintenance
coordination..
● Transferred 50+ qualified leads monthly from ShowMojo to CRM, boosting lead-to-lease conversion by 15%.
● Coordinated maintenance requests via AppFolio, reducing response time by 20%.
● Organized workflows on Monday.com and managed lease execution via DocuSign with 99% compliance.
● Oversaw daily virtual mailbox activities, ensuring timely handling of documents with zero missed deadlines.
Customer Care Representative | Demil-Ash Properties, Nigeria | 2022– Dec 2024
● Responded to customer inquiries through calls, emails, and in-person visits.
● Assisted clients in property transactions and renewals, maintaining a 95% satisfaction rate.
● Collaborated with departments to resolve issues quickly and professionally.
● Managed customer data and records using CRM tools.
Data Analyst (Intern) | Freelance/Project-based | 2024
● Cleaned and analyzed datasets for business insights and visualization using Excel and Power BI.
● Conducted trend analysis, improving data-driven decision-making efficiency.
● Prepared reports summarizing key performance indicators and customer behavior metrics.
Project:Customer Sentiment Analysis of Hilton Anatole Hotel
● Analyzed over 1,200 customer reviews across multiple platforms (Trustpilot, Sitejabber, and X) to assess overall satisfaction
and service perception.
● Categorized and evaluated data using both quantitative and qualitative methods to identify customer trends and behavioral
patterns.
● Designed visual reports (pie charts and bar graphs) to communicate insights clearly to stakeholders.
● Revealed key service strengths and customer pain points, providing actionable recommendations that improved
customer satisfaction, loyalty, and overall brand reputation.
SKILLS
Technical Skills:
● Microsoft Office Suite
(Word, Excel,
● PowerPoint, Outlook)
Administrative Skills:
● Calendar Management,
● Email Management,
● Scheduling Appointments
Soft Skills:
● Highly organized
● detail-oriented
● time management
● Google Suite,
● Project
Management
Software (e.g., Asana,
Trello),
● Social Media Management
Soft Skills:
● Highly organized
● Detail-oriented
● Time management
● Problem-solving
● Proactive
● Self-motivated.
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●
●
●
Travel Arrangements
Data Entry
Document Management,
Database Management
● problem-solving
● proactive
● adaptable
● self-motivated.
EDUCATION
University of Ibadan, Ibadan, Oyo State
Bachelor of Medical Laboratory Science (Hematology) | April 2018 – April 2024
● Member, Association of Medical Laboratory Scientists of Nigeria (AMLSN)
● Member, Nigeria Institute Of Science Laboratory Technology (NISLT)
COURSES & CERTIFICATIONS
● Virtual Assistant – ALX
● Understanding Your Customers – The Open University (OpenLearn)
● Diploma in Building and Maintaining Customer Relationships
