Emmanuel Olaiya

Emmanuel, Olaiya Oluwaseun Virtual Assistant | Property Support & Customer Representative Ibadan, Nigeria. Profile Summary A results-driven remote Virtual Assistant with extensive experience in administrative support, property management, and customer service. Skilled in streamlining workflows, managing executive tasks, and facilitating clear communication across teams and stakeholders. Demonstrates expertise in property management functions, including tenant coordination, vendor relations, digital file organization, and maintenance request handling, while ensuring operational standards are consistently met. Brings a strong customer service background with proven ability to resolve inquiries, manage client relationships, and deliver positive experiences that build trust and loyalty. Adept at providing high-level administrative and executive assistance, balancing operational efficiency with a client-focused approach to support business growth and enhance satisfaction. Core Skills Administrative Support | Executive Assistance | Property Management & Rental Analysis | Customer support & service | Data Entry & Analysis | Document & File Organization | CRM & Customer Service | People management and collaborative skills | AppFolio | Zillow | Trello | Monday.com | ClickUp | Google Workspace | Slack | Canva | Excel | Notion | DocuSign | Problem Solving & Critical Thinking Experience Property Management Virtual Assistant April 2025 - Present Remote | Conduce, United States ●​ Performed over 25 rental market analyses monthly using Zillow to determine competitive pricing, helping maintain optimal occupancy rates and reduced vacancy periods by up to 15% ●​ Managed communications with 30+ tenants weekly, ensuring accurate updates, timely maintenance coordination, and clear documentation through calls, emails, and texts. ●​ Tracked and transferred 50+ qualified leads monthly from ShowMojo to CRM, improving follow-up efficiency and contributing to a 15% lead-to-lease conversion rate. ●​ Monitored maintenance requests on AppFolio, coordinated with vendors and proposed actionable solutions, helping reduce response time by 20% and improving tenant satisfaction. ●​ Organized task workflows using Monday.com and facilitated lease execution through DocuSign, maintaining 99% compliance and document accuracy. ●​ Oversaw daily virtual mailbox activity, ensuring prompt handling of critical documents with zero missed deadlines. Administrative Virtual Assistant Oct 2024 – Jul 2025 Remote | ALX ●​ Gained hands-on experience managing inbox and calendar scheduling for executives, ensuring timely responses and conflict-free appointments. ●​ Organized and maintained over 30 digital files across Google Workspace, improving retrieval speed and supporting smooth team collaboration. ●​ Practiced task prioritization and deadline tracking, completing 99% of assigned projects within training timelines. ●​ Coordinated sample travel arrangements and budgeting exercises, identifying potential cost savings of 15–20% in mock scenarios. ●​ Performed accurate data entry and reporting with zero errors during assessments, demonstrating attention to detail and reliability. ●​ Collaborated in team-based simulations with 20+ participants across different time zones, developing adaptability and remote communication skills.​ Operations Manager​ ​ ​ Emexola Unique Store, Nigeria​ ​ ​ Feb 2019 – Oct 2023 ​ ​ ​ ●​ Increased brand visibility by 40% in 6 months by managing social media platforms, creating engaging content, and responding to customer inquiries in a timely and professional manner. ●​ Handled daily interactions with 15+ customers across Instagram and WhatsApp, resulting in a 20% increase in repeat purchases and improved customer satisfaction. ●​ Represented the brand across online and offline channels, ensuring consistent messaging and smooth operational processes through the coordination of supply chain. ●​ Coordinated order fulfillment with 5 suppliers and dispatchers weekly, reducing delivery delays by 30% and aligning with store delivery goals. Customer Care Representative​ Demil-Ash Properties, Nigeria​ Jan 2017 – Dec 2019 ●​ Managed customer interactions by responding to inquiries, complaints, and service requests in a timely and professional manner.​ ●​ Supported property management operations by coordinating communication between tenants, landlords, and vendors.​ ●​ Assisted in processing rental applications, lease agreements, and client documentation.​ ●​ Maintained customer records and updated databases to track client interactions and service resolutions. ●​ Collaborated with the management team to improve customer satisfaction scores and streamline complaint resolution processes. Education University of Ibadan, Nigeria​ ​ ​ Bachelor of Medical Laboratory Sci (B.MLS) ​ The Federal polytechnic Ado-Ekiti Microbiology (HND) 2017 - 2024 2011 -2016 ALX AFRICA. Virtual Assistant Mayflower High School ​ ​ Senior School Certificate (WASSCE) ​ 2024 ​ ​ 2004 - 2010 Interests ​ ​ ​ ​ ​ ​ ​ Virtual Assistant Operations Management Property Management Market Research and Demand Planning Project Management Customer Relationship Management Team/Personnel Management