Emmanuel Ohanele

OHANELE EMMANUEL PROFESSIONAL EXPERIENCE Sales Specialist Energy Talent Company Limited | Nigeria (Remote) 2019 – 2022 • Conduct high-volume outbound and inbound communication with prospects and customers via email, phone calls, and social media platforms. • Research and identify qualified leads by analyzing customer needs, pain points, buying intent, and decision-making authority. • Qualify prospects and schedule meetings for senior sales representatives, ensuring seamless handoff with detailed notes in CRM systems. • Maintain accurate records of interactions, lead statuses, and follow-up activities in CRM platforms. • • Build strong rapport quickly with prospects, increasing engagement and response rates. • Collaborate closely with marketing and sales teams to align outreach messaging and improve lead quality. Track daily and weekly sales metrics including calls made, emails sent, follow-ups completed, and meetings booked. Customer Support Specialist Digital Witch Limited 2023 – Present • Manage customer inquiries via email, phone, and live chat, ensuring timely and professional responses. • Resolve customer complaints and technical issues while maintaining high customer satisfaction. • • • Maintain accurate records of customer interactions and updates in CRM systems. Collaborate with internal teams to ensure quick resolution of escalated cases. Monitor feedback to improve service delivery and customer experience.