Emmanuel Ogoabia

"My goal is to create a customer service experience for clients that fosters satisfaction and long-term customer retention by consistently putting my best foot forward and dedicating 100% of my focus and commitment to my assigned responsibilities".

I am a native English speaker, highly experienced, fast learner and determined customer service representative and virtual assistant. With over five years experience in my arsenal as a client service specialist and quality analyst, working for U.S based legal companies representing clients for disability benefits and canvassing, I have been able to acquire diverse set of skills such as but not limited to

• Quality analysis skills
• Cold and warm calling/sales support
• Data entry skills
• Email handling, Chat and Phone support use of CRM software including Salesforce and CMDS
• Time management skills
• Use of office tools such as excel and spreadsheets
• Customer Service skills
• Payroll Accounting

Other Highlights:

• Product trainer 
• Auditing calls and coaching 
• Admin task and reporting
• Taking inbound/outbound calls
• Client prospecting/Business development.

Finally, I believe that customer service is not just a department in an organization or a type of job, it is a positive attitude, a life style that emits positivity only. This is the belief and energy I intend on bringing to your organization.

I look forward to working with you.