Emmanuel Odukoya

EMMANUEL ODUKOYA Ojodu Berger, Lagos, Nigeria - / -- PROFESSIONAL SUMMARY Results-driven Administrative Manager with 7+ years of experience overseeing office operations, optimizing administrative processes, and leading high-performing support teams. Adept at implementing efficient systems, managing budgets, and ensuring organizational compliance with internal policies and procedures. Known for strong leadership, excellent communication skills, and a hands-on approach to problem-solving. Committed to fostering a productive and organized work environment that supports business objectives and enhances operational efficiency. CORE COMPETENCIES        Project Management & Coordination Client Relationship Management Team Leadership & Collaboration Budget Management & Cost Control Event Planning & Execution Customer Service Excellence Customer Relationship Management (CRM)      Effective Communication (Verbal & Written) Problem Solving & Conflict Resolution Multichannel Support (Phone, Email, Chat, Social Media) Order Processing & Documentation Empathy & Active Listening TECHNICAL SKILLS     Project Management Software: Microsoft Project, Asana, Trello Customer Relationship Management (CRM) Tools: Salesforce, Zoho CRM, ClickUp Office Tools: Microsoft Office Suite, Google workspace Communication Tools: Zoom, Google Workspace EMMANUEL ODUKOYA Ojodu Berger, Lagos, Nigeria - / -- PROFESSIONAL EXPERIENCE Cloud9 Events Limited Senior Client Service Executive January 2021 – Present      Lead client servicing for a range of high-profile corporate and social events, ensuring a seamless client experience from inception to execution. Handled customer inquiries across phone, email, chat, and social media with professionalism and efficiency, ensuring prompt and accurate responses. Resolved customer complaints by actively listening, identifying root causes, and delivering effective solutions, contributing to increased customer satisfaction and retention. Processed transactions including orders, returns, refunds, and billing adjustments with attention to detail and adherence to company policies. Maintained accurate records of customer interactions using CRM systems, ensuring consistency and aiding in data-driven service improvements. Springboard Data Analyst January 2019 – December 2020       Gathered data from primary and secondary sources (e.g., databases, surveys, APIs, web scraping). Removed errors, duplicates, and inconsistencies to ensure data is accurate and usable. Used statistical tools and techniques to interpret trends, patterns, and relationships. Created charts, graphs, and dashboards using tools like Excel to present findings clearly. Prepared written reports and presentations that summarize insights and support business decision-making. Spotted business trends, patterns, and opportunities for improvement based on data analysis. EMMANUEL ODUKOYA Ojodu Berger, Lagos, Nigeria - / -- Adron Homes & Properties Customer Service Representative January 2016 – December 2018      Served as a key point of contact for clients, assisting them in understanding property offerings and guiding them through the buying process. Provided exceptional customer service to over 200 clients, ensuring timely resolution of inquiries and concerns, leading to a 90% satisfaction rate. Supported the sales team by preparing property documentation, contracts, and marketing materials for potential buyers. Facilitated property viewings and open house events, increasing client engagement and contributing to a 25% increase in property sales. Managed after-sales customer relationships, addressing post-purchase concerns and ensuring customer loyalty. EDUCATION Bachelor of Sciences in Engineering Physics University of Cape Coast, Cape Coast, Ghana. Graduation Year: 2015 Bachelor of Sciences in Project Management Brigham Young University, Utah, USA. Graduation Year: 2027 VOCATIONAL SKILLS    Welding Plumbing Masonry LANGUAGES     English (Fluent) Yoruba (Fluent) Twi (Fluent) Hausa (Proficient)    Painting Electricity/Electronics Carpentry