Emmanuel Odejide

ODEJIDE EMMANUEL OPEYEMI IT SUPPORT SPECIALIST OBJECTIVE PERSONAL INFORMATION SKILLS & ABILITIES Waru, Apo, Abuja, Nigeria. -- Dedicated and results-driven IT and Technical Support Specialist with over 4 years of experience delivering high-quality customer support and technical troubleshooting across software, hardware, and networking systems. Proficient in utilizing platforms such as Slack, Microsoft Teams, HubSpot, Freshdesk, and Zendesk to manage customer communications and resolve technical issues efficiently. Known for excellent communication, empathy, and problem-solving skills in high-paced environments. Gender: Nationality: Date of Birth: Marital Status: State of Origin: Male Nigerian 5th of November 1998 Single Kwara State ● Customer and Technical Support (Phone, Email, Chat, InPerson) ● Ticketing Systems: Freshdesk, Zendesk ● CRM Tools: HubSpot ● Collaboration Tools: Slack, Microsoft Teams ● IT Troubleshooting & Diagnostics ● Windows & Linux OS Support ● Network & IT Security ● Hardware and Software Installation ● Data Recovery and Backup EXPERIENCE DCL LABORATORY, ABUJA, F.C.T IT SUPPORT SPECIALIST, 2024 – Present • • • • Provided timely technical support to users through Zendesk and Slack, resolving hardware, software, andnetwork issues. Configured and maintained IT infrastructure, improving system uptime and enduser satisfaction. Delivered user training on common IT tools, including Teams and secure communication practices. Implemented IT security protocols and responded to incidents with established escalation procedures. YALE FOOD LIMITED, IBADAN, OYO STATE IT SUPPORT SPECIALIST, 2022 – 2024 • • • • Delivered hands-on support for biometric devices, printers, and software applications. Set up user accounts and resolve technical issues via phone and remote tools. Assisted in integrating systems with Freshdesk and HubSpot for customer interaction tracking. Trained junior support staff in troubleshooting and customer service best practices. MICHOLAD FARMS AND AGRO SUPPORT, IBADAN, OYO STATE IT OFFICER, 2020 – 2022 • • • Supported business-critical systems and responded to technical support queries. Provided insights on cybersecurity and performed regular system backups. Managed inventory of IT resources and ensured timely system updates. PARAMOUNT FM, ABEOKUTA OGUN STATE (N.Y.S.C) IT INTERN, 2019 – 2020 • • EDUCATION Assisted with IT support tasks including system configuration and hardware maintenance. Gained practical exposure to real-time IT incident response and issue resolution. UNIVERSITY OF ILORIN, ILORIN, KWARA STATE B.Sc. Information and Communication Science, 2019 BEVY HIGH SCHOOL, IBADAN, OYO STATE Senior School Certificate, 2014 CERTIFICATION S GOOGLE IT SUPPORT, 2023 ADDITIONAL INFORMATION TOOLS: SLACK, MICROSOFT TEAMS, HUBSPOT, FRESHDESK, ZENDESK OS: WINDOWS, LINUX LANGUAGES: ENGLISH (FLUENT) REFERENCES AVAILABLE UPON REQUEST