Emmanuel Odah

ODAH EMMANUEL-- PROFESSIONAL SUMMARY Experienced Sales Agent with a track record of surpassing sales targets. Skilled in customer engagement, policy recommendations, lead generation, cold calling, and data analysis. Adept at addressing inquiries, processing policies, and improving processes. Achieved 85% of targets through persuasive skills and increased the customer base by 45% through exceptional service. EXPERIENCE US RECRUITER (COLD CALLING/LEAD GENERATION) (REMOTE) LABFOUR (CYBERSECURITY INSTITUTE) • • • • • • • • • • Aug 2023 – Till Date Uses phone communication skills to offer exceptional customer service Use the Verity application to make outbound calls Make outbound calls to potential prospects and persuade them to enroll in the Information Technology/Cybersecurity courses offered. Generate Leads for outbound calls Schedule new Leads for information sessions, Program advisory sessions, and financial aid meetings Address any concerns or issues regarding the prospect's inquiries Communicate with prospective students to understand their requirements and needs Direct prospects and leads to the Advisory team when needed Keep an updated database profile of new and old Leads/calls and booking Always strive towards meeting targets OUTBOUND SALES REP/LEAD GENERATION June 2022 – July 2023 SLATER MARKETING (USA) (Remote) • Developed a target list of companies or individuals to reach out to via Phantom Buster and other platforms. • Initiate contact with potential customers via phone calls or other communication channels. • Present products or services to generate interest and qualify leads using Hubspot CRM • Articulate product features, benefits, and unique selling points effectively to clients • Work towards closing sales and achieving revenue targets • Define and refine the target audience for lead generation efforts. • Implement strategies to attract leads through channels like social media, content marketing, and online advertising. • Schedule appointments, demonstrations, or follow-up calls for the sales team. • Monitor key performance indicators (KPIs) such as call-to-conversion ratios and appointmentsetting rates. LEAD GENERATION/ COLD CALLING Feb 2022 – May 2022 YOLO 1M (REMOTE) • • • • • • Made outbound calls to potential prospects Generated Leads for outbound calls using phantom booster, seamless AI, social media, and Google map. Used Hubspot to store lead generated Scheduled new Leads for information sessions, Program advisory sessions, and financial aid meetings Communicated with prospective students to understand their requirements and needs Directed prospects and leads to the Advisory team when needed BUSINESS ASSOCIATE ALLIANZ NIGERIA INSURANCE March 2019 – Jan 2022 • Assist the sales team in preparing quotes, proposals, and presentations for potential clients. Help gather and organize information needed for underwriting and policy issuance. • Address customer inquiries, concerns, and requests related to insurance policies, claims, and general information. Provide prompt and accurate information to enhance customer satisfaction. • Analyze data related to policyholders, claims, and market trends to identify opportunities for growth and improvement. Generate reports and presentations for management to aid in decisionmaking. • Process policy applications, endorsements, renewals, and cancellations. Ensure accurate documentation and compliance with regulatory requirements. • Assist the claims department in processing and managing claims. Collect necessary information, communicate with involved parties, and maintain documentation. • Participate in training programs to enhance product knowledge, customer service skills, and understanding of company processes. RETAIL SALES EXECUTIVE ALLIANZ NIGERIA INSURANCE Aug 2018 – Oct 2020 • Engage with potential customers, identify their insurance needs, and recommend suitable insurance products. Provide information about coverage options, policy terms, and pricing. Customize insurance solutions based on individual customer profiles. • Develop and maintain strong relationships with existing customers. Address client inquiries, concerns, and policy changes. • Act as a trusted advisor to clients, helping them understand the importance of insurance coverage for various life events. Guide on selecting the right policies to protect their assets and mitigate risks. • Identify and pursue new business opportunities within the retail segment. Generate leads, conduct market research, and participate in sales campaigns to expand the customer base. • Prepare accurate insurance quotes and proposals for potential customers. Explain the terms, conditions, and coverage details clearly and understandably. • Attend industry events, seminars, and networking functions to expand your professional network and build relationships that can lead to new business opportunities. OUTDOOR SALES/RESEARCH INTERN FAN MILK NIGERIA PLC June 2017 – Sept 2018 • Data collection for new product introduction in the market. • Research for Market Pricing. • conduct market research, and participate in sales campaigns to expand the customer base. EDUCATION Federal University of Agriculture, Makurdi. B. Agricultural Economics & Extension 2015 SKILLS Technical Skills Email Marketing Platform, Mobile sales App, Lead generation tools, Code-calling, Document management and Esignature, Social media management, Sales Automation, and Customer relationship management. Soft Skills Self-discipline, Learning, Active listening, Patience, Time management, Problem-solving, Integrity and Ethics, Presentation skills, Emotional Intelligence, Persuasion skills, Organization skills, Cultural Sensitivity, Teamwork, and Collaborative skills. Hard Skills Microsoft Office, Email Communication, Outbound calls, Spreadsheets, Market research, Lead qualification, Product Knowledge, Data Visualization, communication, Data Entry, Data Analysis, and Digital Literacy. PROFESSIONAL DEVELOPMENT / TRAINING ATTENDED • • • • • • • Mastering Emotional Intelligence - (disasterready.org) Report Writing - (disasterready.org) Certificate in Business Skills Competencies - London School of Business & Finance, Developing Exceptional Customer Service Strategy for Competitive Advantage- Maven Williams Services Ltd. PSENSE Employability Skills Certificate: Poise Graduate Finishing Academy. Working with Different Cultures - (disasterready.org) Boost Your Business (Entrepreneurial Development Programme) –Facebook / She Leads Africa