NWOKU EMMANUEL
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VIRTUAL ASSISTANT
An insightful Virtual Assistant with an eagle eye for detail and over 2 years spent rendering remote
support services of exceptional quality for entrepreneurs, business proprietors, and hospitality
professionals. Remarkable prowess with customer service, management of emails and calendars,
social media content creation, travel planning, co-hosting of Airbnb listings, and an appointmentsetting wizard. Renowned for swift communication skills, organizational brilliance, and an unerring
instinct for meeting client needs. Finesse in the use of modern tools for operations streamlining,
productivity enhancement, and guaranteeing an outstanding experience for guests and clients.
Skills
Customer Service Support (Phone, Email & Chat)
Social Media Management & Content Scheduling
Airbnb Co-Hosting & Guest Communication
Appointment Setting & CRM Management
Email Inbox Management & Automation Tools
Calendar Scheduling (Google, Outlook, Calendly)
Microsoft Office, Google Workspace, Slack, Trello
Canva, Hootsuite, Buffer, Notion, Asana
Social Media Management and Engagement
Email Marketing
Data Entry and Reporting
Graphic Design and Creative Asset Creation
Customer Relationship Management
Online Research and Market Analysis
Administrative and Executive Support
Professional Experience
Freelance Virtual Assistant
Remote | Jan 2024 – march 2025
Manage email inboxes and calendars for 3+ clients across different time zones!
Co-host on Airbnb, managing queries, check-in, and reviews for guests.
Create and schedule social media content using Canva and Buffer.
Chat in real time and via email to ease customer issues in a fast manner.
Schedule meetings with clients, coordinate with them, and carry out follow-ups.
Customer Service Representative
ABC Online Retail | Remote | Jun 2024 – Dec 2024
Fielded a total of 60 or more inquiries every day using Zendesk and Intercom from customers.
Helped customers troubleshoot their orders, returns, and tracking requests.
Maintained a 98% customer satisfaction rate
Social Media Manager (Part-Time)
Davic Studios | Remote | Feb 2024 – Aug 2024
Established 40% growth in followers within just 6 months, primarily using high-quality, targeted
content strategies.
Responded to DMs and comments, maintaining brand voice and customer engagement.
Utilized Insights to maximize post performance and engagement.
Certifications
VISUAL ASSISTANCE CERTIFICATE
Career Crafters Academy | 2025
CUSTOMER SERVICE CERTIFICATE
Movalue School of Professional Development | 2024
Education
References
BACHELOR OF MARKETING
Micheal Okpara University |-
Available upon request
