Emmanuel Nonso Israel

Emmanuel Nonso Israel Address: Port Harcourt, Nigeria Phone: - | Email:-LinkedIn: Profile | Portfolio: View Here Job Summary I'm a reliable and detail-oriented Virtual Assistant with over 4 years of experience in customer service, repetitive task management, and remote collaboration. Proficient in data tracking, using tools like Google Sheets, and handling high-volume workflows with accuracy and efficiency. Adept at submitting detailed records, ensuring consistency, and meeting daily performance goals. Looking to leverage proven attention to detail and self-motivation in a remote Virtual Assistant position. Job Experience Virtual Assistant Kafluz Global Resources — Remote 2019 – 2023 Processed high-volume inquiries with 100% accuracy, ensuring proper data submission in tracking systems like Google Sheets. Completed repetitive tasks such as logging customer data, achieving a 15% improvement in task completion rates. Collaborated with remote teams to address user issues via email, live chat, and CRM tools. Designed and implemented workflow tracking systems, increasing efficiency and daily submission accuracy. Key Achievement: Enhanced retention by 15% through the development of consistent user support processes. Customer Support Coordinator Vituch Nigeria Limited — Remote 2017 – 2019 Managed repetitive, high-volume tasks, logging over 100 customer interactions daily with high accuracy. Used Google Sheets to track user feedback, ensuring precise and up-to-date reporting. Collaborated with remote developers to resolve platform issues reported via contact forms. Conducted onboarding sessions for new users, increasing adoption of platform features. Key Achievement: Reduced response times by 30% through process automation and effective task management. Education Higher National Diploma (HND), Agricultural Engineering Federal Polytechnic Nekede, Nigeria Technical Skills Task Management Tools: Google Sheets, CRM Systems (HubSpot, Zoho, Salesforce). Remote Work Tools: VPNs, task batching, virtual meeting platforms. Accuracy Management: Data tracking, error-free submissions, and workflow optimization. Communication Tools: Email handling, live chat support, and customer ticketing systems. Key Competencies High-volume repetitive task management with accuracy. Strong English comprehension and effective written communication. Self-motivated and skilled in independent remote work. Consistency in meeting daily performance goals (e.g., 100+ submissions). References Available upon request.