EMMANUEL MONYE
CUSTOMER SUPPORT SPECIALIST
Tel: - Email:-LinkedIn: https://www.linkedin.com/in/emmanuel-monye
PROFESSIONAL SUMMARY
Experienced Customer Support Specialist and Virtual Assistant with over 5 years of success
supporting clients and businesses across the financial, insurance, and Real estate industries.
Skilled in using modern tools to streamline processes, manage tasks, and enhance customer
satisfaction. Proven track record of exceeding performance goals and delivering results in both
remote and onsite environments.
SKILLS
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Customer Relationship Management (CRM): HubSpot
Project Management: Asana, Trello, monday.com
Communication: Slack, Zoom, Loom
Platforms: Airbnb, Zillow
Productivity: Google Workspace, Microsoft 365
Task Coordination | Calendar & Email Management
Problem Solving | Remote Team Collaboration
Sales Support | Client Relationship Management
WORK EXPERIENCE
Business Development Executive
Pwan Max Dec 2023 – Current. (Remote)
● Boosted client acquisition by 25% through targeted outreach and relationship-building
strategies.
● Conducted over 200 product demos and virtual consultations, increasing engagement
and sales conversions.
● Supported administrative operations, helping the sales team exceed targets by 18%.
Insurance Adviser
Leadway Assurance Plc. June 2021 – Dec 2023. (Remote)
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Increased client retention by 30% by delivering personalized insurance solutions.
Grew individual premium sales by 20% through effective portfolio management.
Delivered fast, empathetic customer support, resolving 95% of queries within 24 hours.
Maintained accurate digital records and coordinated client communications via Zoom
and Slack.
Customer Service Representative
Diamond Bank Plc. – Oct 2019 – Apr 2021. (Onsite)
● Supported over 1,000 customers monthly with account management and transaction
services.
● Maintained a 98% customer satisfaction score by handling inquiries and complaints
efficiently.
● Mentored junior team members, improving department performance by 15%.
● Collaborated across departments to resolve issues and escalate complex cases
effectively.
EDUCATION & TRAINING
Higher National Diploma (HND), Accounting, Federal Polytechnic, Auchi Nigeria.
IT Support Training
Digital Witch IT Support Community
