Emmanuel Mefoni

Emmanuel Mefoni Product Designer & WordPress Developer Professional Summary A strategic Product Designer and WordPress Developer with over 5 years of experience in creating end-to-end digital solutions. Specializes in translating business objectives and user needs into intuitive, high-performing websites and digital products. Combines a strong foundation in UX/UI design principles with full-stack WordPress development expertise from custom theme development and performance optimization to seamless CMS integration. Proven ability to enhance user engagement, streamline workflows, and drive measurable business results through thoughtful design and robust technical execution. Core Competencies & Technical Skills ●​ Product & UX/UI Design: User-Centered Design, Wireframing & Prototyping, Interaction Design, Information Architecture, Usability Principles, Visual Design, Brand Identity, Adobe Creative Suite (Photoshop, Illustrator) ●​ WordPress Development: Custom Theme Development, WordPress Customization, Performance Optimization (Speed & SEO), Security Hardening, CMS Management, E-commerce Integration ●​ Web Technologies: HTML, CSS, Responsive Web Design, Cross-Browser Compatibility ●​ Tools & Platforms: HubSpot CRM, Salesforce, Zendesk, Figma (implied skill) ●​ Professional Skills: Client & Stakeholder Collaboration, Technical Support, Process Automation, Project Management, Agile Methodology Professional Experience Design and IT Manager | Pennek Nigeria Ltd. | Lagos | Feb 2023 – Dec 2024 ●​ Led the end-to-end product redesign and data migration of the company website and CRM, achieving zero data loss and a 25% increase in lead generation through improved user experience and site performance. ●​ Translated complex marketing requirements and wireframes into functional, visually compelling WordPress web pages, ensuring alignment with brand identity and modern web standards. ●​ Architected and implemented strategic upgrades to the organization's digital infrastructure, enhancing internal workflows and operational efficiency. ●​ Served as the product owner for the company's digital presence, conducting ongoing performance monitoring and security audits to ensure system reliability. Technical Support Analyst | Apex Network Multi-Trading Limited | Lagos | Jan 2020 – Jan 2023 ●​ Diagnosed and resolved complex technical issues across diverse operating systems, honing a methodical approach to problem-solving. ●​ Identified and remediated critical security vulnerabilities within the company's CRM and ticketing systems, improving overall data integrity and system security. ●​ Provided high-quality technical support to over 100 end-users, ensuring minimal downtime and adherence to service level agreements. Freelance Product Designer & WordPress Developer | 2020 – Present ●​ Designed, developed, and managed custom WordPress websites for clients in Real Estate, NGO, Fashion/E-commerce, and Software Development sectors. ●​ Collaborated directly with clients to define product vision, creating wireframes, prototypes, and high-fidelity mockups that effectively translated strategy into tangible design. ●​ Built and strengthened client brand identities through the creation of logos, social media graphics, and marketing banners. ●​ Ensured all delivered websites were responsive, optimized for performance and user experience (UX), and adhered to security best practices. Education & Certifications ●​ University of Calabar – Curriculum Studies ●​ Google IT Support Professional Certificate | Coursera ●​ HubSpot CRM Certification | HubSpot Academy Key Projects & Achievements ●​ Website Performance & UX Overhaul: Spearheaded a comprehensive optimization of a company website, resulting in a 25% improvement in performance and lead generation through refined UX/UI design and technical enhancements. ●​ Process Automation for Creative Efficiency: Automated 15+ manual business processes using no-code tools, saving 20+ hours of manual work per month and reallocating time to high-value design and development tasks. ●​ Seamless System Migration: Executed a flawless CRM and website data migration, ensuring 100% business continuity and enhanced system performance without data loss. Portfolio & Reference A comprehensive portfolio showcasing successful product design case studies and live WordPress development projects is available for review. References available upon request.