MATTHEW EMMANUEL KAYODE
Address: E 47,Angwan
Dogo Extension
Orozo,FCT Abuja
Nigeria.
Customer Service Representative
Professional profile
Customer Service representative with over six (6) years of experience in
telephone customer service, sales, tech support and customer care. I am
familiar with major customer service software and conflict resolution and
possess a positive attitude. I am aiming to use my proven skills to effectively fill
customer service officer role in your company.
Professional experience
Phone:-
Email:-LinkedIn:
www.linkedin.com/in/emmanu
elmatthew-34b2a3255
Core Competence
Customer service officer
First Bank Nigeria Ltd.
August 2020 – Present
Handle customer interactions
Ensure all new admission and call activities are in accordance to set
guidelines
Share best practice and knowledge with colleagues and teams helping
the sales target
Answer calls professionally providing complete information
cross-sell and upsell the organizational products
Manage to keep record of customer interactions, transactions,
complaints comments as well as actions taken, process orders, forms
and applications.
Remote Sales Advisor (RSAC)
First Bank Nigeria Ltd.
June 2018 – August 2020
Effective Communication
Open-mindedness
Collaboration
Empathy
Emotional Intelligence
Multi-tasking
Additional skills
CRM
Document360
Zendesk
Avaya
Excel
Email etiquette
Microsoft office 365
Google workspace
Engaging customers by cross-selling products and services Virtually.
Provide accurate and complete information on customer’s request.
Customers complaint resolution using first customer’s solution (CRM)
Follow up ensuring relevant actions are taken on customer's complaint
Receive and attend to customer’s inbound calls and emails using Avaya banking suite. Education & Certification
Vic Lawrence Institute of
Management
Certified Customer service
professional (CCSP)
2020
National Open University of
Nigeria
B.Sc. Environmental science &
Resource Management 2023
Temple Gate Polytechnic, Aba Abia
State
H.N.D Computer Science
2018
