Emmanuel Masongsong Caliso

CALISO, EMMANUEL M. City Add:7054 Wilson Street Makati City Mobile:- Email:-,-Objective Be an excellent Customer Representative where my customer engagement relations, transaction analysis, processing skills can be utilized to smoothly handle customer complaints and improve company image. Profile Award winning Customer Service Representative with recognition from Onstar GM vehicle services as Sales Agent of the day, Sales Agent of the Week, Sales Agent of the month. Consistent in outstanding Quality score. Committed in getting the job done while displaying natural confidence and expertise. I value loyalty and I am ready for career growth. WORK EXPERIENCE Eperformax: Verizon Directory Assistance Directory Assistance Operator March 1, 2010 – July 13, 2011 Sutherland Global Services: Consultant Ebay Customer Service Representative October 10, 2011 – April 10, 2012 Convergys: Senior Customer Service Associate Inbound Sales Representative April 30, 2012 – January 30, 2013 Senior Customer Service Specialist Billing Specialist January 31, 2013 – July 18, 2014 ADP Philippines Inc. Analyst Added Value Services Procure 2 Pay Analyst December 1, 2014 – October 25, 2015 Senior Analyst General Ledger Implementation Specialist October 26, 2015 – April 24, 2017 JP Morgan Chase Specialist II Auto Loan Collections September 29, 2017 – January 31, 2019 Concentrix Customer Service Associate Activation Specialist May 27, 2019 September 19, 2019 Wanfang Technologies Inc. Sportsbetting Specialist January 1, 2020 - Present Seminars and Training Attended ● Global Comunications& Management Academy Pacific Star Building Gil Puyat Avenue, Makati City Philippines 1200 March 2009 ● Product Specific Training, VerizonDA BPI Buendia Center Gil Puyat Avenue, Makati City Philippines 1200 March 2010 ● Product Specific Training, Ebay Philplans Corporate Center Fort Bonifacio, Taguig 1201 ● Product Specific Training, General Motors - Onstar BPI Buendia Center Gil Puyat Avenue, Makati City Philippines 1200 October 2011 May 2012 Job Description/Expertise As an Inbound specialist, I prioritize Customer Satisfaction and Engagement in making sure that customers are satisfied with the company and the services that we offer, and also to make sure that the customers will feel that they are getting their money’s worth. As a Sales Agent, I always make sure to provide the customers enough information about the product to help them understand what are the advantages of having it. Also to make them feel comfortable in buying the product. PERSONAL DATA Born in Manila on the 4​th of January 1987 Eldest, Single, Filipino citizen, Roman Catholic, Fluent in Filipino and in English. Proficient in Microsoft Office, have the sense of caring for clients holistically and can work under pressure with minimal supervision, can work alone or with group. My Interests includes singing, drawing, playing guitar, drums, sports like badminton, basketball and swimming, surfing the net, reading books and magazines. Compassionate, goal-oriented, punctual, and willing to learn new things. EDUCATION Educational​ Background: College: STI College Makati Bachelor of Science in Computer Science (Undergrad.) SY June2005 – April2007 High School: San Antonio National High School San Antonio, Makati City SY June1999 - March2004 Elementary: Gen. Pio del pilar Elementary School ​I Pio del pilar, Makati SY June1993 - March1999