Emmanuel Kiprono
- | E:-Nairobi 20200
Professional Summary
Talented Salesforce Developer with 3 years of expertise and extensive knowledge of architect on the Salesforce platform. Proficient in diverse range of development languages, including Apex and JavaScript. Excellent communicator with advanced presentation creation and delivery skills.
Skills
Certified Salesforce Developer and Administrator
Salesforce Apex and Visualforce
Salesforce Lightning Development
Trailhead Ranger(134 Badges) -https://trailblazer.me/id/ekngen11
Excellent analytical and problem-solving skills
Strong interpersonal and communication skills
Work History
Deployment Specialist/ Salesforce Administrator 01/2016 to 09/2019
Cloudhop Limited | Nairobi
Tested functionality, performed debugging and carried out modifications to conduct quality checks.
Setup and maintained Salesforce standard/custom objects, while also structuring user roles, security profiles, and automations using process
builder, Workflows, Flows and Apex
Created users, reports and dashboards to keep track of Sales Pipelines for management visibility, while integrating Salesforce with other applications like Breadwinner, CPQ, Box etc.
Led team of 3 solution engineers to scope out client requirements and integrate their existing solutions with company products for more than 200 clients
Software Developer 08/2015 to 10/2015
Safemotos Limited | Kigali,Rwanda
Built, tested and deployed scalable, highly available and modular software products
Developed object-oriented software, including driver management application for managing over 200 drivers
Collaborated with developers and performance engineers to enhance supportability and identify performance bottlenecks
Technical Support Representative 01/2013 to 05/2015
St Lawrence University | Canton, New York
Configured hardware, devices and software to set up work stations for employees and students.
Provided solutions to operations issues for users, working closely via phone, email, live chat and web teleconference with end users.
Processed over 10 support requests received over 4 hour shift for technical assistance on wide range of issues related to internal software and hardware.
Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
Education
Bachelor of Science | Computer Science 05/2015
St Lawrence University, Canton, NY
Certifications
Salesforce Certified Platform Developer I
Salesforce Certified Administrator
Salesforce Certified Sales Cloud Consultant
languages
English: Fluent
Kiswahili: Fluent
TECHNOLOGY PROFICIENCIES
CRM: Salesforce, Freshsales
Document Management: Box, Dropbox, Google Drive, IBM Drive
Helpdesk: Freshdesk, Freshservice, Zendesk, Salesforce Service Cloud
Project Management: Slack, GitHub Projects, Asana
PaaS/IaaS: AWS, Google Cloud
Programming Languages: Apex, JavaScript, HTML, CSS, Java
