Emmanuel Jumbo
📍 Choba, Rivers State, Nigeria, 500102
📞 -* **** | ✉️-Professional Summary
Highly motivated and adaptable professional with 4+ years of experience in remote customer
support, data entry, and teaching. Skilled at resolving customer issues with empathy,
accuracy, and efficiency while maintaining high satisfaction ratings. Strong background in data
management, complaint resolution, and CRM tools such as Zendesk, Dixa, Intercom, and
Re:amaze. Adept at multitasking in fast-paced environments and committed to continuous
professional growth.
Core Skills
● Customer Relationship Management (CRM)
● Active Listening & Empathy
● Issue & Complaint Resolution
● Time Management & Organization
● Analytical Thinking & Problem Solving
● Data Entry & Database Management
● Microsoft Excel & Google Sheets
● Teamwork & Collaboration
● Attention to Detail
Professional Experience
Customer Support Specialist (Remote, Part-Time)
Inspired Go | Jul. 2025 – Present
● Delivered prompt and professional customer support via email and chat, consistently
maintaining high satisfaction ratings.
● Resolved order, delivery, and account inquiries with empathy and efficiency, reducing
repeat escalations.
● Coordinated with logistics and last-mile team to troubleshoot delivery issues and ensure
timely resolutions.
● Processed refunds, credits, and subscription adjustments with accuracy and compliance
to company policies.
● Guided customers through subscription management, improving retention and reducing
cancellations.
● Managed a high-volume inbox while consistently meeting remote SLA targets.
Customer Experience & Data Entry Clerk (Remote)
Otaku Hugo – Contract for Outschool | Jan. 2024 – Present
● Provided customer support for Outschool families and teachers via email and chat,
addressing inquiries about billing, scheduling, and enrollments.
● Investigated and resolved complaints, escalating urgent issues for timely solutions.
● Processed purchase order (PO) enrollments for charter schools with accuracy and
compliance.
● Entered and maintained large volumes of student and order data, ensuring accuracy and
confidentiality.
● Balanced high-volume support tickets and administrative tasks daily while meeting
performance targets.
● Documented recurring issues and provided feedback to improve processes and
efficiency.
National Youth Service Corps (NYSC) – Mathematics Teacher
Nneoma Community Secondary School, Anambra State, Nigeria | Jan 2023 – Jan 2024
● Prepared and delivered lesson plans covering required curriculum topics.
● Provided meaningful math instruction to improve student skills and confidence.
● Assessed classwork, assignments, and exams, offering additional support to struggling
students.
● Encouraged critical thinking and problem-solving through practical examples and
discussions.
Data Entry Clerk
Birthright Academy, Port Harcourt, Nigeria | Sep 2020 – Jan 2023
● Entered data from multiple sources into school databases and spreadsheets with
accuracy.
● Maintained and updated digital and physical records.
● Handled sensitive student information with discretion and compliance with data
protection standards.
● Utilized Microsoft Excel, Google Sheets, and database systems to manage information.
● Assisted with quality control processes and supported periodic audits.
Education
University of Port Harcourt, Rivers State, Nigeria
Bachelor of Science in Statistics — Feb 2020
St. Paul’s Comprehensive College, Rivers State, Nigeria
High School Diploma — July 2012
Kings and Queens High School, Rivers State, Nigeria
First School Leaving Certificate — July 2006
Certifications
● Customer Service Training — Mar 2024
● National Youth Service Corps (NYSC) — 2024
● Computer Appreciation & Application, Sammy Computers — 2013
● Data Analytics Training, Coursera — In Progress
Awards & Recognition
● Cruising and Crushing It (Most Cheerful Person in the Team) – Hugo CX Awards,
2024
References
Available on request.
