Emmanuel Jumbo
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Choba, Rivers State, 500102, RI.-
A highly motivated and adaptable professional with a proven ability to perform effectively under
pressure. I thrive in fast-paced environments and approach new challenges with enthusiasm and
determination. Demonstrating a strong commitment to excellence, I am even willing to work on a trial
basis for two weeks without compensation to showcase my capabilities and work ethic. Eager to
contribute meaningfully to a dynamic team and continuously grow both personally and professionally.
Skills
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Active Listening Skills
Analytical Thinking
Attention to Detail
Communication
Customer Relationship Management (CRM)
Interpersonal Skills
Issue and Complaint Resolution
Problem Solving
Proficiency in CRM tools like Zendesk and Intercom.
Proficient in Microsoft Excel, Google Sheets, and Database Systems
Teamwork and Collaboration
Time Management
Work History
Customer Experience Agent
Otaku Hugo, Remote
Current.
February 2024 -
● Investigated customer complaints and escalated issues to address critical requests.
● Collaborated with internal team members to resolve customer concerns and deliver enhanced
customer experiences.
● Resolved customers’ issues related to online purchases, late product deliveries, and billing
discrepancies to encourage good customer relationships.
● Work with the purchase order team to process PO enrollments for charter schools.
National Youth Service Corp Member
Nneoma Community Secondary School, Nibo, Anambra State, Nigeria.
January 2023 -
January 2024.
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Prepared and implemented lesson plans covering required course topics.
Provided meaningful math instruction to improve the math skills of students.
Assessed submitted class assignments, determined grades, and reviewed work with struggling
students to boost success chances.
Encouraged critical thinking and problem-solving to help students develop mathematical
reasoning.
Data Entry Clerk
Birthright Academy, Port Harcourt, Rivers State, Nigeria.
January 2023.
September 2020 -
● Enter data from multiple sources into the school's database and spreadsheets with accuracy and
attention to detail.
● Maintain and update records in both digital and physical filing systems.
● Handle confidential and sensitive information with discretion and in compliance with data
protection standards.
● Utilize software tools such as Microsoft Excel, Google Sheets, and database systems.
● Assist in quality control processes and support periodic data audits.
Education
University of Port Harcourt at Rivers State, Nigeria.
Bachelor of Science in Statistics
February 2020.
July 2012.
July 2006.
St. Paul’s Comprehensive College at Rivers State, Nigeria.
West African Senior School Certificate
Kings and Queens High School at Rivers State, Nigeria.
First School L eaving Certificate
Certification
❖ Customer Service - March 2024.
❖ National Youth Service Corps (NYSC) - January 2024.
❖ Computer Hardware Engineering, Admas Computers - February 2018.
❖ Computer Appreciation and Application, Sammy Computers - March 2013.
❖ Data Analytics Training, Coursera - In View.
Interests
● Customer Service/Satisfaction, Data Science, Data Analysis, Machine Language.
● Traveling, Teaching, Reading, Swimming, Singing.
● Soccer, Video Games.
Awards
Hugo CX Awards
● Cruising and Crushing It (Most Cheerful Person in the Team) - October 2024.
Reference
● On request
