Emmanuel Isatoye

Emmanuel Isatoye Remote Customer Care, Sales Rep, Virtual Assistant, and IT Support SUMMARY Dynamic and results-oriented professional with a versatile background in Customer Care, Sales Representation, Virtual Assistance, and IT Support. Adept at delivering excellent customer experiences, driving sales growth, streamlining administrative operations, and resolving technical issues with efficiency and precision. Known for strong communication, adaptability, and problem-solving skills, with the ability to work effectively in both team-based and remote environments. Proficient in CRM platforms, productivity tools, and helpdesk systems, offering a unique blend of people skills and technical expertise. Committed to providing high-quality service, supporting business goals, and exceeding expectations across multiple functions. EXPERIENCE Sales Rep & Virtual Assistant (Remote) Hagital Consulting 11/2023 - 06/2025 Managed email and calendar scheduling, coordinated virtual meetings, and maintained organized digital files for executive staff. Conducted market research, built client lists, and managed CRM entries, helping sales reps target prospects more effectively. Handled inbound customer inquiries and followed up on leads, converting 30% into active sales using consultative selling techniques. Created and managed customer quotes, invoices, and follow-ups, ensuring smooth transaction flow and customer retention. Maintained excellent communication with international clients through WhatsApp Business, Zoom, and Slack. Provided executive-level virtual support, including calendar management, email handling, data entry, and document preparation. Scheduled and coordinated virtual meetings across multiple time zones using Google Calendar, Zoom, and Microsoft Teams. Customer Support & IT Assistant Miraloyd Global 04/2020 - 10/2023 Responded to customer inquiries via phone, email, and chat, providing timely and empathetic support on product and service issues. Escalated unresolved issues to senior support teams while maintaining communication with the customer throughout the process. Troubleshot basic IT issues, including software errors, connectivity problems, printer setup, and password resets, reducing downtime for users. Used helpdesk software (e.g., Freshdesk, Zoho Desk) to manage support tickets and track issue resolution from open to close. Delivered remote support through tools like AnyDesk and TeamViewer to assist users with technical configurations. Logged and escalated complex IT cases to senior technicians, ensuring proper documentation and quick follow-up. Customer Service & Technical Support Representative GoMyCode 02/2017 - 03/2020 Collaborated with the sales and IT departments to ensure customer needs were met efficiently and completely. Delivered prompt, polite, and solution-oriented responses, leading to a 92% customer satisfaction rating. Provided Tier 1 technical support for internet and VoIP customers, resolving over 85% of issues on the first contact. 1/3 Walked customers through troubleshooting steps and provided remote support for router setup, DNS configuration, and email client installation. Identified upsell opportunities by understanding customer needs and recommending appropriate plans or add-on services. Handled customer complaints with professionalism, ensuring timely resolution and reducing service cancellation rates. Maintained detailed call logs, service reports, and feedback records for process improvement and team review. E D U C AT I O N CompTia Security+ CompTia - Certification 10/2024 - 01/2025 Cisco Certified Networking Associate (CCNA) CBTNuggets - Certification 04/2021 - 10/2021 Cyber Security The Federal University of Technology Akure (FUTA) - Bachelor's Degree 01/2017 - 08/2021 Dean List Award - 2021 Dean List Award - 2018 Google Workspace and Microsoft Office Specialist Udemy - Training 04/2017 - 08/2017 Handling Difficult Customers Udemy - Training 11/2016 - 03/2017 Effective Communication Skills LinkedIn Learning - Training 06/2016 - 08/2016 Customer Service Fundamentals Coursera - Certification 03/2016 - 05/2016 C E RT I F I C AT E S Zendesk Customer Service Specialist Zendesk 09/2023 - Present Certified in Cybersecurity CC International Information System Security Certification Consortium, Inc 07/2023 - Present Google Workspace Certification Google 04/2022 - Present CCNA (Cisco Certified Networking Associate) Cisco 10/2021 - Present Comptia Security+ Comptia 01/2025 - 01/2028 SKILLS Administrative Support Advanced Conflict Resolution Expert Active Listening Expert 2/3 Cybersecurity Implementation Knowledge Advanced Collaborative Communication Advanced and Interpersonal Skills Digital Tools Proficiency Expert Persuasion and Negotiation Expert Lead Generation & Upselling/Cross-Selling Expert Adaptability and Learning Expert Linux, Mac, and Windows Expert Problem-Solving and Critical Thinking Expert Empathy to connect with customers and address concerns. Expert VoIP technologies, SIP, IAX, AMI, RTP protocols Advanced Technical Support and Training Expert Soft Skills and CrossDepartment Collaboration (IT, Expert vendors, business teams). Network Diagnostics (firewalls, routers, bandwidth allocation). Expert CRM Software Advanced Goal-Oriented Mindset Advanced LANGUAGES English Fluent 3/3