Emmanuel Inyang

EMMANUEL INYANG-|emmanuelinyang/- CAREER OBJECTIVE: Efficient professional with 9+ years of experience and a proven knowledge of customer service,team leadership,project management,records management, and staff training and development. Aiming to leverage skills to successfully fill the available vacancy in your establishment. EXPERIENCE: START INNOVATION HUB Head of Operations/Admin/Project Manager Aug 2023 •Leading efforts to enhance the overall customer experience. •Gathering and analyzing customer feedback to identify areas for improvement. •Developing and implementing strategies to meet or exceed customer expectations. •Building and leading a team of operations, administrative, and customer experience professionals. •Setting clear goals, providing direction, and fostering a positive work culture. SOTERIA EYE CLINIC Customer Service Representative/Admin officer May 2022 - July 2023 •Review operational records and reports to project sales and determine profitability. •Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase. •Instruct staff on how to handle difficult and complicated sales. •Negotiate prices or terms of sales or service agreements. •Maintain customer records, using automated systems. •Prepare sales presentations or proposals to explain product specifications or applications. QUENTHALL PHARMACY LIMITED Brand Manager/Senior Sales Officer Feb 2021 Jan 2022 •Resolve customer complaints regarding sales and service. •Plan and direct staffing, training and performance evaluations to develop and control sales and service programs. •Review operational records and reports to project sales and determine profitability. •Monitor customer preferences to determine focus of sales efforts. •Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase. •Represent company at trade association meetings to promote products. EARTHWELL PETRO-ALLIED LIMITED Location Sales Manager/Supervisor Aug. 2019 –Nov 2020 •Direct and supervise employees engaged in sales, inventory taking, reconciling cash receipts, or in performing services for customers. •Monitor sales activities to ensure that customers receive satisfactory service and quality goods. •Instruct staff on how to handle difficult and complicated sales. •Assign employees to specific duties. •Enforce safety, health, and security rules. •Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised. •Examine products purchased for resale or received for storage to assess the condition of each product or item. BUBBLE HEALTHCARE PHARMACY,Uyo Akwa Ibom State Manager/Customer Service Representative Jun 2016-Sep 2019 •Report to management regarding the finances of the establishment. •Manage staff, preparing work schedules and assigning specific duties. •Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand. •Locate, select, and procure merchandise for resale, representing management in purchase negotiations. GREENLIFE PHARMACEUTICALS, Uyo, Akwa Ibom State Sales and Customer Service Officer July 2013 Jun 2015 •Record transactions accurately and keep clients informed about transactions. •Contact new and existing customers to discuss their needs and to explain how these needs could be met by specific products and services. •Answer customers’ questions about products, prices, availability, or credit terms. •Negotiate prices or terms of sales or service agreements. •Maintain customer records, using automated systems. •Prepare sales presentations or proposals to explain product specifications or applications. EDUCATION: Ibom Metropolitan Polytechnic, Uyo, Akwa Ibom State National Diploma Public Administration (2021) University of Uyo, Uyo Akwa Ibom State Bachelor of Arts (B.A) Communication Arts (July, 2017) Heritage College, Uyo, Akwa Ibom State West African Senior Secondary Certificate (WAEC) (May, 2012) ADDITIONAL QUALIFICATIONS ● Project Management from Oleren ● Foundation of Project Management from Google ● Applications of Artificial intelligence from Openclassroom ● Product Management from Harde Business School REFERENCES: Pharm. Dianabasi Inyang Director,Bubble Healthcare Pharmacy--