Emmanuel Inioluwa

Professional Customer Service Script Set By Emmanuel Inioluwa 1. Customer Service Email Script Subject: Re: Inquiry About Order #4572 Hello [Customer Name], Thank you for reaching out to us regarding your order. I understand that you’d like an update on its status. I’ve checked our system, and your order was shipped on [Date] via [Courier Name]. Your tracking number is [Tracking Number], and you can track it here: [Tracking Link]. If you have any other questions or need assistance with your order, feel free to reply to this email — I’ll be happy to help. Thank you for choosing [Company Name]. Best regards,​ [Your Name]​ Customer Support Representative 2. Live Chat Script 👋 Customer: Hi, I need help tracking my order.​ Agent: Hi [Customer Name] , I’d be happy to help you with that. Could you please share your order number? Customer: Sure, it’s 4572.​ Agent: Thank you. I’m checking your order now… Name]. Here’s your tracking link: [Tracking Link]. ✅ It was shipped on [Date] via [Courier Customer: Great, thanks!​ Agent: You’re welcome! Is there anything else I can help you with today? Customer: No, that’s all.​ Agent: Perfect. Thank you for choosing [Company Name], and have a wonderful day! 🌟 3. Phone Call Script Greeting​ “Good [morning/afternoon], thank you for calling [Company Name] Customer Support. My name is [Your Name]. How can I help you today?” Handling an Inquiry ●​ Listen actively to the customer’s concern.​ ●​ Ask clarifying questions (“Can you confirm your order number, please?”).​ ●​ Provide a clear, concise solution.​ Example Response​ “I see your order was shipped on [Date] via [Courier Name]. Your tracking number is [Tracking Number], and you can track it at [Tracking Link].” Closing the Call​ “Is there anything else I can help you with today?”​ [Customer responds]​ “Thank you for calling [Company Name]. We appreciate your business. Have a great day!”