Emmanuel Imonina

I’m a dedicated Technical Support Specialist and Virtual Assistant with a passion for solving problems and driving efficiency in fast-paced, remote environments. With years of experience honed at roles like my time at Kite Technology Ltd in Abuja, Nigeria, I’ve built a robust skill set that blends technical expertise, customer-centric support, and meticulous administrative capabilities. My work has consistently delivered measurable results, making me a reliable asset to any team.

As a Technical Support Specialist, I managed the portfolio of a startup company, catering to the needs of our clients. I’m proficient in diagnosing complex technical issues, leveraging tools like CRM systems, ticketing platforms, and Google Workspace to streamline processes and enhance client satisfaction. My ability to troubleshoot connectivity issues and implement system improvements, as demonstrated during my tenure at Spectranet 4G LTE, reduced response times by 20% and boosted customer satisfaction by 15%. Collaborating with sales and product teams, I supported subscription renewals and drove platform adoption for clients like Apex Logistics and Bright Academy, showcasing my knack for building strong client relationships.

My Virtual Assistant expertise shines through in my organizational prowess and data management skills. I excel in prioritizing tasks under tight deadlines, using digital calendars and CRM tools to ensure seamless workflows. Whether it’s handling administrative tasks, managing data entry with precision, or coordinating across teams, I bring a detail-oriented approach that ensures accuracy and efficiency. My proficiency in Google Sheets and other Workspace tools allows me to analyze data and present insights clearly, making me a versatile contributor to any project.

What sets me apart is my enthusiasm for innovation and adaptability in remote settings. I thrive on finding creative solutions, whether it’s implementing a CRM system to optimize operations or crafting engaging voiceovers using tools like ElevenLabs for YouTube and podcasts. My strong communication skills, both written and verbal, enable me to connect with clients and colleagues effectively, ensuring clarity and alignment. I’m eager to bring my technical acumen, organizational expertise, and passion for client success to new opportunities, contributing to team goals while continuing to grow professionally. With a commitment to excellence and a proactive mindset, I’m ready to make an immediate impact on your next project