Emmanuel Ifire

EMMANUEL IFIRE PROFFESIONAL SUMMARY Efficient and precise with commitment to finishing jobs quickly and accurately. Proven ability to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and Data organization for enhanced productivity CONTACT Kenyatta Avenue, Nakuru, Rift, 20100 KENYA - EXPERIENCE - Critical Control Energy Services|Critical Control Technologies, Alberta, Canada, Dec 2019 – Dec 2022 https://www.upwork.com/fre elancers/~01b97fe164eef92a8 2 Critical Control Technologies is a Software as a Service (SaaS) organization that offers software solutions for oil and gas compliance. Customer Support & Data Coordinator  Email & Chat Support  Using good judgment to help solve problems.  Provide excellent customer service and support via live chat interactions, addressing inquiries, resolving issues.  Utilizing my detail-oriented approach to accurately assess and address user queries and issues, providing accurate solutions in real-time via live chat.  Solving support tickets, as the front-line customer support.  Handled invoice processing, customer correspondence, and order tracking.  Supported administrative and data entry tasks for energy services company.  Supporting operations with consistent maintenance and updates of cooperate files and records.  Entered and verified sensitive data into internal systems, ensuring timely updates.  Performing analysis and determining client problems, and document these issues  Following established guidelines and procedures for maximum regulatory compliance.  Data Entry – Updating The Database SKILLS HubSpot) VLOOKUP, Filtering) Ticketing Systems Document Management & Uploads Freelancer – Upwork, San Francisco, CA, Sep 2016 – Current Internet Researcher  Analyzing, summarized and collected data to prepare project results.  Sorting data into well-organized formats and transformed into figures.  Compiling, organized and synthesized research in Excel to easily represent in research presentations.  Using plotting, mapping and graphing software to manage research information Freelancer – Upwork, San Francisco, CA, Sep 2015 – Current Data Entry Specialist ((61 projects completed, 6,600+ hours))  Delivered high-accuracy data entry and CRM management to clients in real estate, eCommerce, and logistics.  Creating comprehensive Excel Spreadsheets based on large data sets.  Entering Data and inputting alphabetic and numerical information using established procedures.  Attending to data queries and reporting any major data errors to management  Establishing data entry standards by continually updating filing systems to improve data quality.  Maintaining a detailed and organized storage system to ensure data entries are complete and accurate.  Addressing data inconsistencies by working with administrative staff to locate missing data. Tools Coordination SOFTWARE & TOOLS    Tableau SQL Talend E-commerce Platforms     Shopify WooCommerce Amazon (Amazon Vendor Central) BigCommerce Street Children Assistant Network of Nakuru (SCANN), NAKURU, KENYA, MAY 2015 – FEB 2019 Computer Tutor     Organize, maintain and manage class systems in proper working condition. Teach students and learners to use computers. Design and develop appropriate computer instructional material. Manage and monitor students behavior.     Determine and troubleshoot technology services for staff. Coordinate and collaborate with lead teachers, principal and instructional coaches. Integrate special lesson plans with core academic curriculum Initiate and implement systems, procedures and other student management issues.  Develop and implement lesson plans and classroom activities in accordance with the student management issues.  Conduct group training sessions.  EDUCATION Diploma Information Communication Technology Nakuru Counselling and Training Institute, NAKURU, KENYA. CERTIFICATIONS CAREER BOOST WITH POWER BI, 2024 this certification is designed to provide individuals with comprehensive skills and knowledge to effectively use Microsoft Power BI for data analysis and visualization. This certification covers various aspects of Power BI, equipping learners with the tools to transform raw data into meaningful insights and actionable business intelligence. LANGUAGES ENGLISH - Fluent SWAHILI - Native HOBBIES  Volunteering and community involvement  Learning  Socializing ACCOMPLISHEMENTS  Successfully trained and coached staff members  Increased standardized test scores in computer studies by implementing creative course work into the curriculum  I have developed and implemented advanced data validation techniques, enhancing the quality of databases and minimizing discrepancies. Additionally, I’ve implemented efficient data entry protocols, resulting in a 15% increase in overall productivity.  I gained exceptional interpersonal skills with a focus on empathy, patience, and professionalism when interacting with customers and maintaining a customer experience at all times REFERENCES Elena Storle :-(Manager, Deloitte) Damir Silic:-– (Director Of Operations at Critical Control Technologies) Reid Lucas:-(Client Success Manager) Cell:-