EMMANUEL IFIRE
PROFFESIONAL SUMMARY
Efficient and precise with commitment to finishing jobs quickly and accurately.
Proven ability to work closely with coworkers for effective data management. Skilled
in document digitization, office modernization and Data organization for enhanced
productivity
CONTACT
Kenyatta Avenue, Nakuru, Rift,
20100 KENYA
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EXPERIENCE
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Critical Control Energy Services|Critical Control Technologies, Alberta, Canada,
Dec 2019 – Dec 2022
https://www.upwork.com/fre
elancers/~01b97fe164eef92a8
2
Critical Control Technologies is a Software as a Service (SaaS) organization that offers
software solutions for oil and gas compliance.
Customer Support & Data Coordinator
Email & Chat Support
Using good judgment to help solve problems.
Provide excellent customer service and support via live chat interactions,
addressing inquiries, resolving issues.
Utilizing my detail-oriented approach to accurately assess and address user queries
and issues, providing accurate solutions in real-time via live chat.
Solving support tickets, as the front-line customer support.
Handled invoice processing, customer correspondence, and order tracking.
Supported administrative and data entry tasks for energy services company.
Supporting operations with consistent maintenance and updates of cooperate files
and records.
Entered and verified sensitive data into internal systems, ensuring timely updates.
Performing analysis and determining client problems, and document these issues
Following established guidelines and procedures for maximum regulatory
compliance.
Data Entry – Updating The Database
SKILLS
HubSpot)
VLOOKUP, Filtering)
Ticketing Systems
Document Management & Uploads
Freelancer – Upwork, San Francisco, CA, Sep 2016 – Current
Internet Researcher
Analyzing, summarized and collected data to prepare project results.
Sorting data into well-organized formats and transformed into figures.
Compiling, organized and synthesized research in Excel to easily represent in
research presentations.
Using plotting, mapping and graphing software to manage research information
Freelancer – Upwork, San Francisco, CA, Sep 2015 – Current
Data Entry Specialist ((61 projects completed, 6,600+ hours))
Delivered high-accuracy data entry and CRM management to clients in real estate,
eCommerce, and logistics.
Creating comprehensive Excel Spreadsheets based on large data sets.
Entering Data and inputting alphabetic and numerical information using established
procedures.
Attending to data queries and reporting any major data errors to management
Establishing data entry standards by continually updating filing systems to improve
data quality.
Maintaining a detailed and organized storage system to ensure data entries are
complete and accurate.
Addressing data inconsistencies by working with administrative staff to locate
missing data.
Tools
Coordination
SOFTWARE & TOOLS
Tableau
SQL
Talend
E-commerce Platforms
Shopify
WooCommerce
Amazon (Amazon Vendor Central)
BigCommerce
Street Children Assistant Network of Nakuru (SCANN), NAKURU, KENYA,
MAY 2015 – FEB 2019
Computer Tutor
Organize, maintain and manage class systems in proper working condition.
Teach students and learners to use computers.
Design and develop appropriate computer instructional material.
Manage and monitor students behavior.
Determine and troubleshoot technology services for staff.
Coordinate and collaborate with lead teachers, principal and instructional coaches.
Integrate special lesson plans with core academic curriculum
Initiate and implement systems, procedures and other student management issues.
Develop and implement lesson plans and classroom activities in accordance with the
student management issues.
Conduct group training sessions.
EDUCATION
Diploma
Information Communication Technology
Nakuru Counselling and Training Institute, NAKURU, KENYA.
CERTIFICATIONS
CAREER BOOST WITH POWER BI, 2024 this certification is designed to provide individuals with
comprehensive skills and knowledge to effectively use Microsoft Power BI for data analysis and
visualization. This certification covers various aspects of Power BI, equipping learners with the tools to
transform raw data into meaningful insights and actionable business intelligence.
LANGUAGES
ENGLISH - Fluent
SWAHILI - Native
HOBBIES
Volunteering and community involvement
Learning
Socializing
ACCOMPLISHEMENTS
Successfully trained and coached staff members
Increased standardized test scores in computer studies by implementing
creative course work into the curriculum
I have developed and implemented advanced data validation
techniques, enhancing the quality of databases and minimizing
discrepancies. Additionally, I’ve implemented efficient data entry
protocols, resulting in a 15% increase in overall productivity.
I gained exceptional interpersonal skills with a focus on empathy,
patience, and professionalism when interacting with customers and
maintaining a customer experience at all times
REFERENCES
Elena Storle :-(Manager, Deloitte)
Damir Silic:-– (Director Of Operations at
Critical Control Technologies)
Reid Lucas:-(Client Success Manager)
Cell:-
