Emmanuel Egbuchilem

EMMANUEL CHINONSO EGBUCHILEM My Portfolio – https://linktr.ee/automatewithemmanuel PERSONAL PROFILE Automation Expert with a strong foundation in workflow optimization, no-code tools, and AI-powered systems integration. Experienced in building seamless automations using platforms like Zapier, Make.com, Airtable, Monday.com and Google Workspace. Proven track record of streamlining operations, reducing manual work, and delivering high-impact solutions without writing code. Adept at connecting APIs, designing dashboards, and leveraging AI tools like ChatGPT to improve decision-making. Self-starter with a marketing mindset and a passion for innovation. CORE SKILLS      No-Code Platforms: Zapier, Make.com, Airtable, Notion, Trello Automation & Integration: API connectors, Webhooks, Google Sheets, Email Parsers AI & Productivity Tools: ChatGPT, Claude, DeepSeek, OpenAI API. Data & Dashboards: Airtable, Looker Studio (Google Data Studio), Google Sheets, Excel CRM & Ops Tools: HubSpot, Asana, Monday, ClickUp, Slack, Google Workspace, Calendly, Tally, Typeform and other tools.  Other: Basic JavaScript understanding, HTTP requests, Database logic EXPERIENCE Position – CRM & Workflow Automation Specialist Freelance / Contract | Remote (01/2025 - Present)      Designed and deployed over 30 automated workflows using Zapier and Make.com to eliminate redundant tasks and boost team productivity by 40%. Integrated Airtable with Slack, Gmail, and Google Calendar to enable real-time CRM tracking and team collaboration. Built AI-powered internal tools using ChatGPT to generate dynamic email templates, SOPs, and knowledge base responses. Automated onboarding and reporting processes, saving clients up to 10 hours per week. Created dashboards in Airtable, and Excel to help clients monitor KPIs and automation performance metrics. Position – Automation Specialist & Project Engineer Ujay Allied Company Limited, Portharcourt (Hybrid) (12/2022 - 12/2024)    Integrated approval workflows with document automation for term sheet generation and esignature delivery. Leveraged Make.com and Zapier to connect data flows across apps, reducing manual intervention and errors by 80%. Collaborated with cross-disciplinary teams to align engineering workflows with regulatory compliance and safety standards.    Applied analytical thinking to streamline internal approval workflows and reporting mechanisms. Documented processes and implemented optimization strategies that translated well into no-code workflow design. Coordinated stakeholders and improved project timelines, developing operational discipline ideal for automation implementation. Position – Community & Social media manager | Content writer JDI Yield, Thailand (Remote) (04/2021 - 03/2022)       Achieved a 95% customer satisfaction rating by consistently demonstrating empathy and active listening skills during interactions. Developed a personalized onboarding process for new users, leading to a 35% increase in user engagement. Successfully de-escalated 100% of escalated customer interactions, resulting in positive resolution and improved customer loyalty. Utilized CRM tools to effectively track customer interactions, identify trends, and personalize communication. Liaise with the Business development (BD) team to help maintain the relationship between project partners. Created and implemented community engagement strategies across multiple social media platforms, resulting in 80% increase in community size and engagement. EDUCATION  Nnamdi Azikiwe University, Awka -) Bachelors of Engineering (BEng) TECHNICAL TRAININGS & CERTIFICATIONS         Automation with Zapier – Zapier Academy Certified Airtable Builder – Airtable Academy Automation with Make (formerly Integromat) – Make Academy Google IT Support Professional Certificate – Google via Coursera Data Science 101 Social Media Marketing – Udemy. Fundamentals of Project Management - IBM Planning for Monitoring and Evaluation (M&E) – FHI 360, Philanthropy University AWARD AND VOLUNTEER SERVICES   Best Chemical Engineering Graduating Student Project Officer: Free medical test and distribution of free medical relief material