Emmanuel Egbuawa

Emmanuel Chukwuka Egbuawa Customer Service Representative Email:-Phone: (- Nigeria PERSONAL PROFILE Emmanuel is a highly dedicated and committed individual with a focus on achieving good customer satisfaction. Through my hard work and interpersonal skills, I ensure the effective utilization of organizational resources to creatively tackle tasks in a demanding work environment. I am passionate about contributing to the success and growth of any establishment while pursuing my personal career growth and development. WORK EXPERIENCE 24 Hours Group Customer Care Representative August 2022 – February 2024 Handled a high volume of inbound calls helping customers’ book towing, winch out and tire change services. Prepare and negotiate pricing proposals and contracts to close sales deals. Specialty Life Insurance, Ontario, Canada Customer Care Representative March 2021 – August 2022 ● Handled a high volume of inbound calls and resolved customer issues efficiently. ● Attained a high lead-to-client conversion rate of up to 9% through an efficient relationship. ● Utilized Customer service software to document customer interactions and update customer information. ● Consistently met the daily quota of 10transferred calls to the Licensed Life Insurance Advisor. MOMENTUM Routine Immunization Transformation and Equity project (M-RITE), Imo, Nigeria Electronic Management of Immunization Data support Officer August 2019 – January 2021 Evaluation of immunization data in the state (IMO) Supervision of immunization activities World Health Organization, Imo Nigeria Data Clerk (Intern) January 2016 – October 2018 Data entry and Verification. SKILLS, AND LANGUAGE Hard Skills: Customer Support, Proficient use of Microsoft Excel, Google suite, Crm tools such as Bria, Dialer 2.0, Chase Data. Soft Skills: Teamwork, Effective Written and Oral Communication, Presentation, Empathy, and Listening skills. Language: English EDUCATION Federal University Of Technology Owerri (FUTO) Animal Science Technology (B.Tech) LEADERSHIP EXPERIENCE Imo State, Nigeria- Guardians of the Nation International (GOTNI), FUTO Chapter Research Specialist ● Conducting research on leadership theories and practices. September 2016 - August 2017 ● Collaborating with research teams and reporting research findings to key stakeholders. ● Maintaining databases and organizing research findings. ● Developing research methodologies and tools to collect and analyze data. REFEREES Steven Edwin Team Supervisor at Specialty Life Insurance Contact: 8000 Jane St tower A , suite, concord, Canada.- - Prof. Benjamin Ekeyem Former Dean Faculty of Agriculture IMO State University PMB 2000 Owerri, Imo state - Ndubuisi Chuks W.H.O IMO PMB Plot 6, World Bank -