Emmanuel Ditona

326 Tramo San Jose Mesulo, Arayat, Pampanga 2012 -- Emmanuel Cayabyab Ditona Qualifications Summary Highly self-motivated and goal-oriented person. With more than 10 years working experience in fast-paced and pressured environment demonstrating strong analytical and problem solving skills, computer proficiency, detailed preparation & planning skills, accurate and efficient operation & maintenance skills. Excellent leader and mentor, able to build team cohesion and inspire individuals to strive toward higher levels of achievement. Work Experience - Barzilay Development Philadelphia, Pennsylvania USA Freelancer Virtual Assistant (2017) Prepares emails and memos from dictation on evenings and weekends. Provides assistance in tasks that require research on the internet and inquiries through calls and emails. Conduent Business Center Philippines, Inc. Pasay City Customer Care Assistant, iTunes Store Chat/Email -) Analyzes problem, then drive email or chat to resolution. Diagnoses and provides a path to resolving inquiries related to all aspects of the iTunes Store customer experience including account issues, purchasing, downloading, refund requests, promotional code usage and other customer issues. Resolves a customer’s iTunes Store post-sales request, using Apple’s Support protocols as outlined in Apple’s Procedures; requests include, but are not limited to: account information, purchasing information, issues with gifting, issues with specific content, or with account authorization, refund requests and promotion song and video codes. Refers customers with technical download or compatibility issues to other appropriate webbased self-help resources and/or technical support teams. Captures and submits feedback - using Apple specified contacts (Tier 2); system classifications (root and sub-root classifications) and issue-tracking tools. Maintains an awareness of potential iTunes Store promotional issues and their potential impact to Apple’s business. Provides input for iTunes Store training development. - SPi Global CRM, Incorporated Makati City Consultant, DISH Network Direct Sales Chat -) Assists contacting customers through chat in creating an order for Dish Network TV and Internet/Phone Services as a Sales Chat Associate. Assists current customers with billing and customer service concerns and transfer them to appropriate departments. Adheres with the Dish Network's mission and vision to become the US top Satellite TV company. - Sutherland Global Services Philippines, Incorporated Clark Freeport Zone, Pampanga Consultant, PHL Amazon.com/Kindle Chat -) Delivers optimum customer service to Amazon.com clients and customer as a Chat support Customer Service Associate. - Sumidenso Automotive Technologies Asia Corporation Clark Freeport Zone, Pampanga Senior Engineer, Production Engineering Section -) Assigned as Group Sub-Leader from January 1, 2012 and as Team Leader from October 2012 until July 31, 2014. Provides assistance to superior in daily Production Engineering design activities: - Gives technical support/training to section members and newly hired personnel - Makes, revises and teaches work instructions - Assigns customer’s job request to each member and plans it according to their capacity - Continuously evaluates each member’s strengths and weaknesses and applies the necessary adjustments as the need arise - Communicates with customers about design requirements and delivery schedules Handles all Production Engineering designs and improvements. Analyzes and understands customer engineering standards. Creates necessary engineering materials such as but not limited to: - Operation Instructions - Workmanship Design Standards - Work Process Instructions - Training Instructions - Technical Drawing Specifications Secures design confirmation from customers. Takes charge of all design engineering requirements/activities, as follows: - Drawing acceptance / design change control and filing of documents - Comparative checking of old and new drawings - Material figure preparation of CAD data input - Data input and maintenance of CAD data - Checking and cross-checking of CAD data - CAD data transfer - Confirmation of unclear design points - Recording and maintenance of documents - Other technical documents In-charge of preparation and checking of the following: - Wire harness design change notice - Instructions document - Design of splice position - Other engineering documents Takes guidance from superior regarding the implementation of work plan. Performs drawing review and product verification. In-charge of drawings and documents for copying and issuance. Seeks confirmation on design appropriateness. In-charge of design improvements (Improvement of wire tuning/launching item). Provides assistance in design development of wire harness by customers. Submits accomplishment reports on a daily and/or weekly basis as required by superior. Performs other related duties as may be assigned from time to time. Contributes to the company’s continuous programs through Quality Circle, 5’s, and Kaizen activities. Communicates constantly with superiors and peers to improve communication ability. Performs workplace safety checking and sees to it that the workplace is always clean. Attends and actively participates in trainings and workshops provided by the Company. Senior Technician, Production Engineering Section -) In-charge of preparation and checking of the following: - Design of production assembly board layout for different car models - Design of jig position - Design of sub-assembly direction - Other engineering documents Technician, Wiring Harness Design and Development Section -) In-charge of preparation and checking of the following: - Design of wire harness CAD data - Design of splice position - Design of sub-assembly instruction - Other engineering documents - Filhome Builders Center, Incorporated Parañaque City, Metro Manila Warehouse Officer in Charge -) Manages the inventory of supplies coming in and going out of the warehouse facility. Supervises the overall activities of personnel. Directly reports to the President regarding item availability and inventory losses. Coordinates with branch Managers for stock control and replenishments. Inventory Assistant -) In-charge of overall store inventory of each branch. Reports to the Accounting Supervisor of the current cost of inventory. Reports to the President of the item pilferages and breakages. Inventory Clerk -) Encodes incoming and outgoing stocks from supplier delivery receipts and store sales invoices. Performs monthly store inventory check. Monitors item breakages and pilferages. Submits request of stock replenishments to the Purchasing Officer. Education Ramon Magsaysay Technological University (formerly Ramon Magsaysay Polytechnic College) Iba, Zambales Associate in Computer Science Graduated on April 5, 2000 Bachelor of Science in Computer Science rd Undergraduate – 3 Year (C.Y-) Strengths Proficient in written and oral communication skills (English and some Japanese). Can work under pressure and perform well even in multi-tasking situations. Has a wide experience in problem analysis and troubleshooting. Fast learner and has strong sense of determination and dedication to work. Highly literate in Integrated Harness design System CAD (IHS-CAD) operation. Excellent planning and organizing skills. Commendable leadership skills. Can coordinate well and interact with other groups during project meetings and workshops. Socially flexible. Highly literate in Windows 7 / Microsoft Office 2010 applications. Developed technical writing which includes: Operating procedures, Workmanship design standards, Work process instructions and other technical documents. Trainings and Seminars attended April 1 – September 2, 2005 Sumidenso Automotive Technologies Asia Corporation Clark Freeport Zone, Pampanga Wire Harness Design Basic Training Program September 5 – September 30, 2005 International Wiring Systems Philippines Corporation Luisita Industrial Park and Special Economic Zone, Tarlac Wire Harness General Orientation and Technical Training Course July 5, 2008 BGT Business Solutions & Consultancy Service Century Resort Hotel, Angeles City, Pampanga Workplace Communication Training March 12, 2009 Sumidenso Automotive Technologies Asia Corporation SAT-A Extension Bldg., Clark Freeport Zone, Pampanga 360°Leadership Seminar May 13, 2009 Kaizen Management Systems, Inc. SAT-A Extension Bldg., Clark Freeport Zone, Pampanga Why-why Analysis Training October 14, 2009 ExeQserve Corporation SAT-A Extension Bldg., Clark Freeport Zone, Pampanga Personal Effectiveness Workshop January 12 - March 25, 2010 Sumidenso Automotive Technologies Asia Corporation SAT-A Extension Bldg., Clark Freeport Zone, Pampanga Nihongo Class Batch 7 (95.1% Overall Rating) March 22, 2011 ExeQserve Corporation SAT-A Extension Bldg., Clark Freeport Zone, Pampanga Professional Image Workshop August 25 – September 5, 2014 Sutherland Global Services Philippines, Incorporated Sutherland New Training Facility, Clark Freeport Zone, Pampanga Communications Excellence Certification Personal Information Nickname Date of Birth Place of Birth Height / Weight Civil Status Nationality Age Religion : Noel : December 01, 1981 : Botolan, Zambales : 175 cm. / 180 lbs. . : Married : Filipino : 36 : Iglesia Ni Cristo (Church Of Christ) I hereby certify that the above information is true and correct to the best of my knowledge and belief. __________________________________