Contact- (Mobile)-om
www.linkedin.com/in/emmanueldimatatac-82469b104 (LinkedIn)
cmexchange.online (Other)
Top Skills
Customer Service
Data Entry
Leadership
Emmanuel Dimatatac
Virtual Office Assistant/Freelancer
NCR - National Capital Region, Philippines
Summary
Experienced Subject Matter Expert with a demonstrated history of
working in the outsourcing/offshoring industry. Skilled in Financial
Services, Airline Reservations, Microsoft Excel, Microsoft Word, and
Google Docs. Strong business development professional from STICollege Lipa.
Experience
Self-employed
Virtual Office Assistant
January 2018 - Present
NCR - National Capital Region, Philippines
Multi-tasking is the skill majority of being a freelancer. Having different niches
of assisting and being productive for a company remotely and contributing to
the institution I am working with. From responsibly doing the simple task to
complicated one.
HCL Technologies
Senior Customer Support Executive
January 2018 - March 2019 (1 year 3 months)
Assisting and resolving their technical issues about the specific domain.
This includes verification, sign up and email configurations. We only support
through CHAT Support Channel.
Concentrix
5 years 4 months
Senior Advisor
January 2016 - January 2018 (2 years 1 month)
Philippines
Answering escalated calls from tier 1 support. Acting as a Supervisor over
the phone. Managing cases and seeking approvals for customers request
and issues. Critical thinking how they can resolve and find resolutions on rare
issues.
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Tier 1 Customer Email Support Specialist
April 2013 - January 2016 (2 years 10 months)
Philippines
Answering and assisting customers concerns and queries through email
platform. Resolving their issues via the email manner.
Tier 1 Customer Care Support
October 2012 - April 2013 (7 months)
NCR - National Capital Region, Philippines
Answering calls for tier 1 Customer Care support. Assisting customers about
their account issues and payment issues.
NCO Financial Systems
Collections Specialist
May 2012 - October 2012 (6 months)
NCR - National Capital Region, Philippines
Collecting unpaid debts. Customers who are willing to have settlement plan
paying their debts
i-Tech Global Business Solutions, Inc,
3 years 1 month
Escalation Specialist
April 2011 - May 2012 (1 year 2 months)
Otis, Pandacan Manila
Handling Flight complaints and ticket issues. Seeking approvals and request of
customers rare issues. Client communication platform.
Reservation Specialist
May 2009 - April 2011 (2 years)
Philippines
Assisting customers about their flight issues. Handling their flight schedule
reservations and ticketing over the phone.
Education
STI- College Lipa
Diploma in Information Technology, Information Technology · (2005 - 2005)
Peacekeeper Technical Training School
Vocational/Technical, Computer Programming · (2008 - 2008)
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