Emmanuel Dimatatac

Emmanuel Dimatatac

$9/hr
Google Suite Administrator
Reply rate:
33.33%
Availability:
Hourly ($/hour)
Age:
37 years old
Location:
Manila, Metro Manila, Philippines
Experience:
10 years
Contact- (Mobile)-om www.linkedin.com/in/emmanueldimatatac-82469b104 (LinkedIn) cmexchange.online (Other) Top Skills Customer Service Data Entry Leadership Emmanuel Dimatatac Virtual Office Assistant/Freelancer NCR - National Capital Region, Philippines Summary Experienced Subject Matter Expert with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Financial Services, Airline Reservations, Microsoft Excel, Microsoft Word, and Google Docs. Strong business development professional from STICollege Lipa. Experience Self-employed Virtual Office Assistant January 2018 - Present NCR - National Capital Region, Philippines Multi-tasking is the skill majority of being a freelancer. Having different niches of assisting and being productive for a company remotely and contributing to the institution I am working with. From responsibly doing the simple task to complicated one. HCL Technologies Senior Customer Support Executive January 2018 - March 2019 (1 year 3 months) Assisting and resolving their technical issues about the specific domain. This includes verification, sign up and email configurations. We only support through CHAT Support Channel. Concentrix 5 years 4 months Senior Advisor January 2016 - January 2018 (2 years 1 month) Philippines Answering escalated calls from tier 1 support. Acting as a Supervisor over the phone. Managing cases and seeking approvals for customers request and issues. Critical thinking how they can resolve and find resolutions on rare issues. Page 1 of 2 Tier 1 Customer Email Support Specialist April 2013 - January 2016 (2 years 10 months) Philippines Answering and assisting customers concerns and queries through email platform. Resolving their issues via the email manner. Tier 1 Customer Care Support October 2012 - April 2013 (7 months) NCR - National Capital Region, Philippines Answering calls for tier 1 Customer Care support. Assisting customers about their account issues and payment issues. NCO Financial Systems Collections Specialist May 2012 - October 2012 (6 months) NCR - National Capital Region, Philippines Collecting unpaid debts. Customers who are willing to have settlement plan paying their debts i-Tech Global Business Solutions, Inc, 3 years 1 month Escalation Specialist April 2011 - May 2012 (1 year 2 months) Otis, Pandacan Manila Handling Flight complaints and ticket issues. Seeking approvals and request of customers rare issues. Client communication platform. Reservation Specialist May 2009 - April 2011 (2 years) Philippines Assisting customers about their flight issues. Handling their flight schedule reservations and ticketing over the phone. Education STI- College Lipa Diploma in Information Technology, Information Technology · (2005 - 2005) Peacekeeper Technical Training School Vocational/Technical, Computer Programming · (2008 - 2008) Page 2 of 2
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