Emmanuel Chima Ogedazi

Emmanuel Chima Ogedazi 4 Midwifery Road, Asaba Profile Diligent and experienced Virtual Assistant with 5 years of proven track record of efficiently managing executive calendars, coordinating virtual meetings across multiple time zones, and providing comprehensive administrative support. Possesses exceptional organizational skills and a keen eye for detail, adept at conducting thorough internet research, analyzing data, and creating reports to support decision-making. Proficient in streamlining workflows and optimizing internal processes using remote collaboration tools and software. Excels in maintaining effective communication with clients, colleagues, and stakeholders. Experience ADMINISTRATIVE VIRTUAL ASSISTANT | DIGITAL WITCH | FEBRUARY 2019 - PRESENT ● Efficiently managed executives' calendars, scheduling and coordinating virtual meetings across multiple time zones, resulting in a 20% increase in meeting attendance and productivity. ● Provided comprehensive administrative support, including email management, document preparation, and data entry, ensuring seamless workflow and timely completion of tasks. ● Conducted thorough internet research, gathered and analyzed data, and created reports to support decision-making, resulting in improved efficiency and informed decision-making processes. ● Assisted with virtual event planning and execution, managing registrations, logistics, and online platforms, leading to successful virtual events with high attendee satisfaction. ● Coordinated travel arrangements and accommodations for team members attending virtual conferences and meetings, ensuring smooth and hassle-free travel experiences. ● Supported social media management, content creation, and online marketing initiatives, resulting in increased engagement and brand visibility. ● Streamlined workflows and optimized internal processes using remote collaboration tools and software, resulting in a 15% improvement in overall efficiency and productivity. ● Maintained accurate records, databases, and cloud-based systems for efficient information management, ensuring data integrity and accessibility. ● Handled ad hoc tasks and projects with agility, adapting to the evolving needs of a remote work environment, demonstrating flexibility and problem-solving skills. CUSTOMER SERVICE REPRESENTATIVE | T.G.S LIMITED | JANUARY 2015 – DECEMBER 2023 ● Responded to 15+ diverse customer inquiries daily, addressing concerns and providing information effectively using emails, Phone, and live chat support, archiving a 90% resolution rate within a specified timeframe. ● Delivered detailed product information virtually to effectively address inquiries and provide remote assistance as needed. ● Maintained meticulous records to track customer interactions, issues, and resolutions, facilitating trend analysis and continuous service improvement. ● Identified areas for improvement by utilizing customer feedback, leading to improvement in policies, procedures, and products, leading to a 15% improvement in customer delight. ● Used Intercom, Zoho, Zendesk and other CRM software to streamline tasks and work seamlessly. Education & Certification BACHELOR OF SCIENCE IN MASS COMMUNICATION | DECEMBER 2017 | NATIONAL OPEN UNI., BENIN, NIGERIA | MAY 2023 | UDEMY CERTIFICATE OF COMPLETION IN COLD EMAIL LEAD GENERATION | MAY 2023 | UDEMY CERTIFICATE OF COMPLETION IN GOOGLE CALENDAR: VIRTUAL ASSISTANT|UDEMY PROJECT CERTIFICATE IN HUBSPOT: WORKING WITH A SYSTEM |NOV. 2023|COURSERA. CERTIFICATE OF COMPLETION IN CUSTOMER RELATIONSHIP MANAGEMENT {CRM} | NOV.2023 | UDEMY CERTIFICATE OF COMPLETION: CUSTOMER SERVICE SKILLS | NOV.2023 | ALISON CERTIFICATE OF INTERNSHIP: LEADERSHIP SKILLS|MAR. 2024 | NOBEL I.T ON-DEMAND SKILLS TRAINING | NOV. 2023 | DIGITAL WITCH CERTIFICATE OF COMPLETION: TIME MANAGEMENT MAY 2024 LINKEDIN LEARNING CERTIFICATE OF COMPLETION: COMMUNICATION MAY 2024 LINKEDIN LEARNING CERTIFICATE OF COMPLETION: ADMINISTRATIVE ASSISTANT MAY 2024 LINKEDIN LEARNING CERTIFICATE OF COMPLETION IN COLD CALLING GUIDE Skills ● ● ● ● ● ● ● ● ● Calendar Management Professionalism Administrative Support Virtual Meeting Coordination Personal Assistant Executive Assistant Google Docs Microsoft Suite Outlook ● Google Workspace ● Remote Collaboration ● Lead Generation ● Research Skill ● ● ● ● ● ● ● ● ● ● ● ● ● Email Management Data Entry Event Planning Communication Social Media Management File Management Email Management Customer Support Confidentiality Problem-Solving Time Management Organizational Adaptability Language English : Native Page 2