Emmanuel Chidozie Emmanuel

EMMANUEL Chidozie Emmanuel Customer support Agent/ Live chat Manager CONTACT ME -- WORK EXPERIENCE Customer Care Rep. / Chat Support Agent Bizi Mobile l Remote - Canada 2023 Provided timely and professional support to customers in the Canadian CDAP campaign https://www.linkedin.com /in/emmanuelchidozie via live chat. No.2 Sugodom inn, Nyanya-Abuja. products and services. Addressed customer inquiries, resolved issues, and provided accurate information about Maintained a high level of product knowledge to offer efficient assistance. EDUCATION Achieved and consistently exceeded key performance indicators (KPIs) related to response times and customer satisfaction. Ag. Economics Lead manager / Cold mailing Agent Ahmadu Bello University, Zaira The Genius school | Remote - USA - 2015 -2022 Managed a team of 30 lead agents, overseeing lead generation and follow-up processes. Associate Customer Rep. Services Developed and implemented lead management strategies such as cold mato increase RCMI-UK 2022 Human Resource Manager Chartered Institute of Personnel Mgt. Nigeria Awaiting conversion rates and improve the quality of leads. Collaborated with marketing teams to align lead generation efforts with campaigns. Managed Client’s information by sending customized mails to both cold and warm leads - Senior Business Developer/ Trade analyst ANC Trading Community l Abuja •Find and onboard new Contract from forex brokers to foster company services HARD SKILLS •Prepare promo content for forex traders to boost company sign-ups. •Carry out Market Analysis to identify loop holes and areas of improvement Appointment setting/ Cold mailing •Consult with management team to develop long-term management plans with brokers. Live chat support •Carried out forex analysis and executed trade with risk analysis Forex trading and Analysis CRM Software i.e Intercom, Zendesk and Dialer Data entry ACHIEVEMENTS •Reduced controversies and complaints from customer’s by 40% and earned supervisor’s commendation in 2023. SOFT SKILLS Communication and collaboration Critical Observation and Problem solving Decision Making through active Listening Excellent Precision and organizational skill • Earned most staff of the year award as a Senior Business Developer, helping the Trading community leverage more than 20% of its investment in Return in 2019 REFERENCES Anche Nikson Irina Kholova ANC Forex Trading Abuja. / CEO The Genius school / Head of Sales Multi-tasking Phone: - Phone: - Adaptability to Novel tools Email : - Email : -