Emmanuel Castro

 Emmanuel C. Castro Address: Blk. 19 Lot 3 Brgy. Sta. Fe Dasmariñas Bagong Bayan, Cavite Philippines Mobile #: - Home: - Email Address:- PROFESSIONAL EXPERIENCE Position Teammate / Business research team Company Name Task Us Inc. Address Lumina Mall, Imus, Cavite Nature Business Processing Outsource Employment Period March 4, 2016 up to May 5, 2016 Responsibilities: Assist production during peak hours Handles Inbound calls, chat and emails Handles Outbound calls, chat and emails. Handle escalation and teammates queries Remain up to date in Business processes Submit process improvement proposals Cascade process updates Ensure process calibration Assist in New Hire Training and Product Specifics Position Customer Service Associate Company Name Convergys Philippines / OnStar LLC Address Ayala Ave., Makati City Nature Business Processing Outsource Employment Period May 25, 2015 to March 1, 2016 Responsibilities: Precisely encoding customer’s information in data system Process vehicle’s telematics activation Ensure customer’s satisfaction Efficiently handle customer’s concern. Remain up to date in Business processes Ensure all customer’s concern/s are all resolve within the call Position Customer Service Representative Company Name ePerformax contact centers // PayPal Inc. Address Gil Puyat Ave., Makati City Nature Business Processing Outsource Employment Period January 2013 to February 2015 Responsibilities: Precisely encoding customer’s information in data system Ensure customer’s satisfaction Efficiently handle customer’s concern. Remain up to date in Business processes Ensure all customer’s concern/s are all resolve within the call Provide exceptional technical assistance and troubleshooting EDUCATIONAL BACKGROUND College BS – Business Administration Emilio Aguinaldo College Dasmariñas City Cavite, 2004 - 2009 Secondary Jesus Christ King of Kings and Lord of Lords Foundation School. SY 2000 - 2004 Primary Jesus Christ King of Kings and Lord of Lords Foundation School. Dasmariñas City, Cavite, Personal Information Birthdate: October 6,1989 Age: 27 years old Civil status: Single SSS number:- T.I.N:- Skype Id:- References Fatima Camille Del Rosario - Team Leader Jericha Paula Dela Paz - Team Leader Berlinette Caylan - Team Leader TASKUS INC. Lumina Point mall Imus, Cavite TASKUS INC. Lumina Point mall Imus, Cavite TASKUS INC. Lumina Point mall Imus, Cavite