Emmanuel Alih Adama

Adama Emmanuel- |-Asaba, Delta State Professional Summary Dedicated and proactive Virtual Assistant with a strong background in customer service and administrative support. Proven ability to manage communications, respond to client inquiries, and perform data entry with high accuracy. Experienced in remote work environments and skilled at multitasking, time management, and maintaining a high level of professionalism. Eager to support businesses by ensuring smooth and effective customer interactions. Core Skills • • • • • • • • Customer Support & Issue Resolution Email & Phone Communication Data Entry & Record Keeping MS Office (Word, Excel, Outlook) Google Workspace (Docs, Sheets, Gmail) Task & Calendar Management Remote Collaboration Tools (Zoom, WhatsApp) Time Management & Confidentiality Professional Experience Virtual Assistant – Freelance (Remote) 2023 – Present • • • Provided remote customer service support via email and messaging platforms. Responded to customer inquiries, processed simple orders, and followed up on requests. Maintained records of communication and updated customer data accurately. Supervisor – Orange Tower Hotel Ogwashi Uku, Delta State | 2021 – 2023 • • • Supervised guest services team and handled customer complaints professionally. Coordinated schedules, maintained service quality, and ensured customer satisfaction. Trained staff on communication and hospitality best practices. Classroom Teacher – Future Hope Nursery and Primary School Asaba, Delta State | 2019 – 2021 • • Developed clear communication with students and parents. Maintained accurate student records and fostered a supportive learning environment. Supervisor – Adjuya Hotel Asaba, Delta State | 2017 – 2019 • • Led a team in daily hotel operations, focusing on guest satisfaction. Managed front desk operations, guest check-ins, and conflict resolution. Education National Diploma in Science Laboratory Technology Kogi State Polytechnic, Lokoja | 2016 Certifications • • Certificate in Science Laboratory Technology Certificate in Home Security and Design – Delta State Government References Available upon request