Emmanuel Agbeyi

EMMANUEL AGBEYI Customer Service PROFILE Demonstrates professionalism and empathy while delivering exceptional customer experiences across diverse communication channels. Excels in handling inquires, resolving issues, and ensuring clients satisfaction with a calm, solution oriented approach. Possesses a natural ability to build rapport with customers and colleagues, fostering trust and loyalty. A proactive communicator with strong multi-tasking, problem-solving, and interpersonal skiills, dedicated to maintaining service excellence in fast-paced environments. EXPERIENCE Customer Service Account Manager Regional Business Solutions| Remote| March 2022- October 2025 Managed high-volume outbound calls to U.S small business owners, building strong client relationships and exceeding conversion targets. Oversaw full sales cycle and CRM operation for 200+ accounts while ensuring customer satisfaction and post-sale support. Recognized as Top Performer for 8 consecutive months for outstanding conversion and service quality. Inside Sales Representative & CRM Coordinator Summit Healthcare Partners | Remote | January 2021- February 2022 Handled high-volume outbound calls to healthcare facilities, managing CRM data and nurturing client relationships. Tracked performance metrics, maintained accurate pipelines, and supported sales growth through consistent follow-ups. Achieved 92% customer satisfaction and exceeded lead conversion benchmarks by 5%. Customer Service Representative (Phone-based) Nationwide Membership Services | Remote | June 2019 - December 2020 Delivered responsive phone-based support, handling inbound and outbound calls to assist members and process renewals. Maintained high CRM accuracy, strenghtened client loyalty, and consistently exceeded renewal goals. Recognized for calm professionalism and a 96% customer satisfaction rating. EXPERTISE CRM Systems CommunicationProblem-SolvingTime Management Multi-taskingEmpathyTeamworkConflict Resolution Customer Data entryAdaptability Product Knowledge Retention