Emmanuel Achinkaa Chia

Profile EMMANUEL ACHINKAA CHIA Result-driven and people-oriented professional with over 7 years of experience in operations staff coordination and employee support. Adept at recruitment policy implementation and workplace administration within structured service environments. Proven ability to foster positive employee relations maintain compliance with organizational standards and ensure smooth daily operations. Brings excellent communication confidentiality and leadership qualities to strengthen team performance and organizational culture. Virtual assistant, Sale reperesentative/Mix ing and mastering Engineer Contact- Work Experience Aug 2024 - Present - Best Way Music and entertainment Concepts limited 25 Olusola Owolana Street Zone 6 Dawaki, Abuja , Nigeria Mixing and Mastering Engineer Skills Data Entry & Records Management • MS Office (Word, Excel, PowerPoint, Outlook) • CRM/Case Portals • Reporting Data Analytical Skill • Teamwork & Coaching • Multitasking & Time Management • Problem Solving Sep 2017 - Apr 2024 Vfs Global Operation officer • Received and checked visa applications and attachments for authenticity and completeness using mission specific checklists. • Registered and processed applications electronically; ensured accurate data entry, scanning, and secure digital filing. • Conducted front desk interviews and guided applicants on biometrics and documentation with clarity and empathy. • Performed biometric capture (fingerprints, photographs) to mission quality standards; resolved quality re capture issues. • Liaised among applicants, VFS centers, embassies, and immigration services; escalated complex cases professionally. • Answered general enquiries on visas, residence/work permits, and travel documentation; maintained consistent messaging. • Supported day to day operations including appointment management, queue control, fee handling/reconciliation, and incident reporting. • Contributed to SOP updates, checklist improvements, and staff onboarding; mentored junior colleagues on accuracy and service etiquette. • Maintained strict confidentiality and data protection practices with zero breaches. Jan 2014 - Aug 2017 Marzo Eduction / Activity Centre Abuja • Confidentiality & GDPR Awareness • Quality Assurance & SOP Compliance • Stakeholder Liaison (Embassies, VFS Centers, Immigration Authorities) class instructor • Assessed individual student capabilities to create customized learning plans, employing diverse teaching strategies to accommodate different learning styles. • Monitored student development through assessments, provided constructive feedback to enhance academic performance, and adapted teaching methods as needed. Aug 2012 - Jan 2014 Manje Y Secondary School Bukuru. Class Instructor Strong Communication & Interpersonal Skills • Facilitated comprehensive learning experiences for students through effective teaching methodologies. • Developed and designed assessments including tests and exams, as well as crafted detailed Scheduling & Workflow Coordination lesson plans. Administrative & Project Support Aug 2005 - Oct 2009 Education Microbiology University Of Jos Languages English Hausa Tiv Interest data Analytics, Soccer, Music, and Travelling Reference Onyiloku John Onyilo HR Arise TV- Adedamola Daodu Michael Information officer 1 Federal institute of Industrial research Oshodi- Certifications data processing December 3rd, 2024 coursera data processing for exploration sept 26, 2024 coursera Google advance data analytics capstone January 15, 2025 coursera • Course Certificate Foundation in data, 2022 – Coursera • Course Certificate Ask Questions To Make Data Driven Decision, 2024 Coursera • Data Quality, 2023 – Global Health eLearning Center. • Demographic and Health Surveys: Data Use, 2023 – Global Health eLearning Center. Selected Achievements • Consistently commended for error free document screening and professional, empathetic applicant handling in high volume settings. IT & TOOLS MS Word, Excel, PowerPoint, Outlook · Adobe PDF tools · Biometric capture systems · Appointment scheduling portals · CRM/Case management systems · Basic data reporting (Excel) • Trusted to manage sensitive cases and confidential records with discretion and integrity. Recognized for reliability, professionalism, and ability to thrive in high-pressure environments. Improved executive scheduling efficiency by reducing calendar conflicts and streamlining workflow.