Emmanuel Abah

Emmanuel Abah Abuja • - •-• linkedin.com/in/abah-emmanuel-68a23a216 Experienced and self-motivated professional with over three years of industry experience, achieving on-time and under-budget performance goals, and providing crucial IT and customer support to organizations. WORK EXPERIENCE Cofarms Greenaid Revolution LTD • Abuja • 02/2021 - Present IT Officer • Collaborated with the IT team to ensure that security software was properly installed on all employees' computers. • Successfully redesigned our website, resulting in a 40% increase in user engagement and a significant increase in loading speed. • Automated routine maintenance tasks, resulting in a 15% increase in system uptime. • Uploaded news reports from the organization's activities and events. • Trained and assisted 20+ staff on new software/application usage. SEO Specialist • Implemented a comprehensive SEO strategy that led to a 50% increase in organic website traffic within six months by optimizing on-page content and improving site structure. • Successfully elevated the company website to the first page of Google search results for 5+ industry related keywords, leading to a significant increase in brand visibility and customer inquiries. • Reworked website content and metadata, resulting in a significant improvement in CTR from SERPs and a lower bounce rate. • Increased overall website conversion rates significantly through A/B testing, optimizing landing pages, and improving the user experience. LGTI Logistics • Remote US • 01/2022 - 07/2023 Telemarketer • Managed a high volume of calls daily, maintaining professionalism and efficiency. • Overcame objections using friendly, persuasive strategies. Increased customer satisfaction by addressing inquiries and resolving issues promptly. • Completed daily and weekly sales reporting using assigned tools. • Delivered scripted sales pitch to potential customers, adjusting pitch to meet the needs of specific individuals and businesses. Storeville NG • Abuja • 01/2020 - 02/2021 ICT Officer • Streamlined e-commerce operations, reducing order processing time by 10% through the introduction of automated inventory management tools. • Assisted all administrative personnel and acted as a first point of contact for users seeking assistance related to app and website functionality. • Actively tracked and updated product inventory. • Developed and implemented a training program for new hires, reducing onboarding time by 20%. • Trained 5+ staff and over 25 marketers on proper use of e-commerce stores and other applications/programs. A&Shine Intl Ltd • Abuja • 04/2021 - 04/2021 SEO Specialist • Freelancer • Achieved top 5 rankings for 10+ competitive keywords, driving higher visibility and brand authority in search engine results pages • Successfully positioned the company website on the front page of Google search results, significantly boosting brand visibility and driving a surge in customer inquiries. • Revamped website content and metadata, leading to a substantial increase in clickthrough rates from SERPs EDUCATION B.Sc. Computer science Kaduna State University • Abuja • 01/2017 - 09/2021 CERTIFICATIONS Data Analytics Data Analytics Web Design/Development • 01/2018 - Present Web Design/Development The Complete Digital Marketing Guide Udemy SEO Optimization AITECH Nigeria SKILLS Asana, Canva, Data Analytics, Data Visualization, Effective communication, Email Management, Google console, Google Workspace, Inventory Management, Microsoft Excel, Microsoft office suite, Organizational Skills, Problem Solving, semrush, SEO, Social Media Management, Time Management, Website Design, Yoast