Emmanuel Abah

ABAH EMMANUEL OWOICHO 📍 Lagos, Nigeria | Open to Remote Work Professional Profile Dynamic, results-oriented professional with a multidisciplinary background in sales, client engagement, administration, and human resource management. Skilled at building strong relationships, streamlining processes, and delivering measurable results across private, public, and NGO sectors. Recognized for adaptability, cultural awareness, and a people-first approach, with experience supporting both local and international stakeholders. Core Competencies 📍 Client Relationship Management & Customer Success 📍 Sales Strategy & Business Development 📍 Human Resource Administration & Talent Support 📍 International Stakeholder & Cross-Cultural Engagement 📍 Process Improvement & Organizational Efficiency 📍 Digital Literacy: Microsoft Office, CRM, Remote Tools (Zoom, Teams, Slack) 📍 Communication, Presentation & Negotiation 📍 Training, Mentoring & Capacity Building Education 📍 B.Sc. Political Science – Olabisi Onabanjo University, Nigeria (2020) 📍 Professional Certificate in Human Resource Management (HRM) – DEK Global Consulting, Affiliate of SHRM (2022) Professional Experience  Client Engagement & Sales Officer (International Markets) – Blenco Business Ventures, Lagos (Nov 2024 – Present) • Boosted client conversions by 20% through consultative selling and relationship building. • Supported cross-border clients in procurement, communication, and service delivery. • Conducted market research and trend analysis to align sales with global best practices.  Independent Educator & Learning Facilitator – Lagos (Jan 2024 – Oct 2024) • Designed and delivered personalized learning programs, improving student outcomes by 30%. • Introduced digital tools and remote learning methods, enhancing engagement and adaptability. • Mentored young learners in critical thinking and leadership development.  Administrative & Operations Officer – En-Masse Group, Lagos (Mar 2023 – Nov 2023) • Streamlined administrative workflows, improving efficiency by 40%. • Supported executive scheduling, procurement, and departmental communication. • Developed digital record-keeping systems for compliance and audits.  Data & Documentation Specialist (Remote Support) – En-Masse Group (Dec 2022 – Mar 2023) • Maintained large-scale databases with 99.9% accuracy. • Produced client and operational reports for management and international partners. • Collaborated remotely with IT to optimize workflows.  Administration & HR Support Officer – Ikom Local Government Council, Cross River (Nov 2021 – Nov 2022) • Managed sensitive HR records and personnel data with discretion. • Supported recruitment processes, orientation, and staff development initiatives. • Coordinated logistics and protocol for official delegations.  Customer Experience Associate (Remote, Contract) – Freelance / Global SMEs (2021 – 2023) • Provided online customer support for international clients via email, chat, and CRM platforms. • Resolved inquiries across multiple time zones, maintaining a 95% satisfaction rate. • Created FAQ and support documentation to improve customer self-service.  Project & Administrative Support Assistant – UN-affiliated NGO Project (Internship, Remote, 2020 – 2021) • Assisted in coordinating virtual workshops with participants across Africa and Europe. • Supported report writing, participant data management, and event logistics. • Collaborated with multicultural teams, gaining experience in international project delivery.  Program Support Volunteer – International NGO (2019 – 2020) • Supported implementation of grassroots health awareness campaigns in underserved communities. • Organized outreach activities, distributed materials, and coordinated with local leaders. • Assisted monitoring & evaluation teams in documenting impact reports. Volunteer & Community Engagement Red Cross Unit – NYSC Orientation Camp, Cross River (2021): Delivered first aid and disaster preparedness training. Medical & Health CDS – NYSC, Cross River (2022): Led community health campaigns and school wellness programs. Additional Information 📍 Hobbies: Public speaking, volunteering, football, exploring cultures. 📍 Fun Fact: I’ve worked with people from different backgrounds and enjoy learning how culture shapes communication and teamwork.