Emmadora Bautista

Emmadora H. Bautista Mobile Contact No. - Email Address:- BASIC QUALIFICATIONS Real-world exposure on financial management and business operation. Appropriate business course training with emphasis on office management. Highly analytical, dependable and very dynamic. Good interpersonal skills. High sense of professionalism. Excellent verbal and written communication skills. Good grasp of the Internet universe SOCIAL MEDIA ACCOUNTS MANAGER International Organization for Migration, MigApp https://www.facebook.com/MigAppIOM/ https://www.instagram.com/iom_migapp/ https://twitter.com/MigrantApp https://www.linkedin.com/showcase/migapp December 2017 – October 2018 Blankclothing Australia https://www.facebook.com/BlankClothingAustralia/ https://www.instagram.com/blankclothingau/ https://twitter.com/blankclothingau May 2016 - Present Zapper https://www.facebook.com/YourZapperApp https://twitter.com/Zapper_App June 2017 - July 2017 Pawn One https://www.facebook.com/pawnone/ May 2017 – June 2017 Cassisi Pets and Produce https://www.instagram.com/cassisi_pets/ December 2015 Third Team Media https://www.facebook.com/thirdteam/ March 2013 - April 2014 April 2017 - Present CRMWorks Asia https://www.facebook.com/CRMWorks/ March 2013 - April 2014 Comrades Marathon https://www.facebook.com/ComradesMarathon/ March 2013 - April 2014 TechTalks.Ph Geeks on a Beach Event https://www.facebook.com/TechTalks.ph/ WORK EXPERIENCE International Organization for Migration, MigApp December 2017 - Present Position: Social Media Manager Creates social media calendar for IG, LinkedIn, Facebook and Twitter. Monitors comments and reviews of the social media platforms. Community Management Creates relevant campaigns to increase MigApp’s brand awareness and help increase downloads Responsible in creating FB ad campaigns to increase FB likes and app downloads BlankClothing Australia May 2016 - Present Position: Social Media Manager Creates social media calendar for IG, LinkedIn, Facebook and Twitter. Monitors comments and reviews of the social media platforms. Creates social media training materials for incoming social media assistants. Creates technical training materials for tools used by the company i.e. Olark, Big Commerce and Shipstation. Delonix Inc. and General Practice Registrars Australia September 2013 – December 2015 Position: Social Media Manager (Delonix) Administrative Officer (General Practice Registrars Australia) Posted and created quality content related to client's business to ensure that client's platform (FB, Twitter, Linkedin, G+) are visible and will gain exposure to aid customer flow in their business. Create monthly/yearly reports by gathering data using Mailchimp. Gathering survey data collected during seminars using Survey Monkey. Creating powerpoint presentations. Maintaining membership data in ZOHO. Ad Hoc requests from the team. October 2015 – December 2015 Position: Team Leader Overviews social media tasks of staff i.e. scheduling, weekly reports, etc. Spearheads social media trainings (Hootsuite, Social Media 101) Coordinates with clients in their business needs i.e. graphics, social media and ad hoc. Ensures VAs' understand and can deliver the output on or before deadline. Monitors VA performance and provides coaching and feedback to ensure smooth workflow between client and staff. Third Team Media March 6, 2013 – Present Freelance Position: Assistant Social Media Manager Posted quality content related to client's business to ensure that client's platform (FB,Twitter, Linkedin, G+) are visible and will gain exposure to aid customer flow in their business. Note: Third Team Media gets my services for content curation from time to time if they are swamped with a lot of deadlines from clients. Mark Smith Sole Trader c/o Remotestaff Inc. September 2012 – December 2012 Position: PA/ Office Manager Responsibe in overlooking the day-to-day activities of the company director and its staff such as checking staff attendance, designating workload to staff and liasing important updates. Contributed to the workflow process to ensure that deliverables are met on or before the deadline. Created comparative analysis for meat exports between Asia and Australia to aid in the company's business export decisions. Performed ad-hoc requests such as creating web pages using Magento and managed purchase orders and invoices through Brightpearl. Publicity Monster c/o Remotestaff Inc. July 2012 – August 2012 Position: Data Entry Specialist Ensured that client's information such as business address, business name are entered accurately in different advertisement pages such as Whitepages.com, Hotfrog..etc. Responsible in tracking client's business in Googlemaps if ranking or not. Barney's Print Management c/o Odesk June 2012 - July 2012 Position: Administration Assistant Ensured that filing of emails received is accurate. Followed up purchase orders with suppliers to meet client's deadline. Created Quote requests for potential clients and existing clients. Remotestaff Inc. April 2, 2012 - July 2012 Position: Attendance and Compliance Head Persuaded Remote Staff's clients to continue and extend their contract by ensuring that they are getting quality services from the company. Accomplished this by actively monitoring the staff's attendance, checking their Internet connectivity, and inspecting their screenshots for idleness. This has improved Remote Staff's client retention rate. Remotestaff Inc. January 25, 2012 – April 1, 2012 Position: Client-Staff Relations Officer Ensured that relationship between client and staff is harmonious by providing client an overview of how Filipino staff works. Discussed Filipino culture to ensure transparency of work behavior. Recommended coaching models to clients to aid staff in reaching their goals. Conducted one-on-one session with client in setting up tools i.e. Skype Manager. This is to ensure that client understands how the tool works to ensure work efficiency with staffs. Ensured that timesheets and invoices for staffs and clients are accurate. This is to avoid disputes on salaries. People Support (Phils.) Inc. September 5, 2006 - March 1, 2011 Position: Bank Specialist (September 2006 - Feb 2007) Provided comprehensive and quality customer care. Provided appropriate and accurate responses to customer queries. Meet quality, productivity and schedule adherence and performance standards. Applied technical knowledge and procedures when servicing customer queries. People Support (Phils.) Inc. Feb 2007 - April 2007 Position: Assistant Training Mentor Assisted site trainers in client specific trainings Provided coaching and feedback to assigned trainees Provided accurate reports on daily and weekly performance of the trainees Assisted in roling out new product information to newbies on the site. People Support (Phils.) Inc. August 16, 2007 - June 2008 October 2008 - March 2011 Position: CSAT Coach Provided comprehensive coaching in an individual and group setting within a business line. Provided on-going one on one coaching support by conducting assigned coaching sessions which focuses on CSAT. Coached through the use of live and taped, coaching, lectures, structured learning activities and assessments. Suggested process improvements as needed. Responsible for developing coaching curriculum in response to department need. The ability to work independently and as a member of a team is essential as Coaching Delivery Specialists collaborate and provide feedback to all levels of staff. Reviewed daily CSAT performance and communicated trends of findings to the Unit Managers, Team Managers, Senior Managers and client. Spearheaded awarding and recognition ceremonies for those individuals who top the weekly and monthly CSAT scores. Posted daily team CSAT numbers. Coaches communicated CSAT numbers daily via e-mails, huddles, or the message boards to the Unit Managers, Team Managers, Senior Managers and clients. Initiated call listening sessions with the Senior Managers for call reviews prior t submitting calls to the client. Conducted side-by-side session with the bankers and provided immediate feedback and recommendations to the bankers and to their direct Unit Managers. People Support (Phils.) Inc. July 2008 - September 2008 Position: Team Supervisor - OIC Monitored the bankers' performance on the floor (according to productivity, competence, and quality standards and targets). Provided weekly specific performance feedback Worked with the bankers to achieve development objectives and performance targets. Conducted performance appraisals. Supported the Senior Managers in providing leadership, guidance, and support to the reps to ensure the creation of a positive (productive) work atmosphere and team spirit. Addressed bankers' needs and concerns, performance and motivation issues, and conflicts. Ensured that bankers gain and maintain competence on client's site, back-end tools and support systems by conducting trainings. EDUCATIONAL ATTAINMENT Tertiary University of the Philippines in the Visayas Tacloban College, Tacloban City- Bachelor of Science in Management References: Angel Marie Dy Secuya People Support Inc and Remotestaff, Manager Email:- Rachael Powers General Practice Registrars Australia, Manager Email:-Mobile:- Pamela Manalac Blank Clothing Australia, CSAT Manager Email:-Mobile: -