EMMADELL S. DELA CRUZ-PAQUERA-I
- I SKYPE: EMMADELL.DELACRUZ
GENERAL VIRTUAL ASSISTANT
Lead Management Specialist • Social Media Manager • Administrative Assistant
CRM Maintenance
Marketing and Social Media posting
Email Management
Cloud Files Storage Maintenance
Drip Campaign Set-up and Implementation
Listing Assistance
Closing Assistance
BPO Creation
PROFESSIONAL EXPERIENCE
MyOutdesk
August 2014–August 2016
Heeran’s Home Team – Re/Max Platinum
Managed complete migration of leads from Sharper Agent to Re/Max Leadstreet
Lay out of promotional materials using MS Publisher, Animoto, and Design Center
Maximize web presence of listings by posting on Facebook, YouTube, Twitter, Realtor.com
and Zillow
Implemented integrated lead management system by employing a combination of direct mail,
email, calls and text messaging.
One Group Miami
June 2015 – May 2016
November 2015 –April 2016
Lead Management on Realty Juggler
Filing of documents in DropBox
Posting of rental listings on MLS, Zillow, Craigslist and Facebook
Drafting of Lease contracts and other documents using Form Simplicity
Recreated past listings documentation as original database was lost
Call and email agents to follow up on documents
Bowen Realty – Berkshire Hathaway Home Services
June 2015-December 2015
Managed the teams’ leads on Top Producer, ensure up-to-date lead contact information Filing
of documents in DropBox
Respond to emails and other concerns
Created and implemented Plans on Top Producer. Set-up Market Snapshot as per client
specification
Recreated past listings documentation as original database was lost
Follow-up calls for vendors and utilities
Prepare BPO in Equator.com and Res.net
Post updates on Twitter and Facebook
Kato Group - Keller Williams Pacific Estates
September 2014-March 2015
Managed the teams’ leads on Boomtown and Top Producer, ensure up-to-date lead contact
information
Respond to emails and other concerns
Created and implemented drip campaign on Boomtown or Plans on Top Producer
Set-up e-alerts as per client specification. Follow-up calls for nurture and archive leads
EDUCATION
Bachelor of Science in Agriculture ,1999 • University of the Philippines Los Baños
TECHNOLOGY SKILLS
Proficient in Excel, Word, Publisher, Google Drive, Google Docs, Gmail, Dropbox, Mailchimp
Real Estate tools: Top Producer, Boomtown, Sharper Agent, Realty Juggler, MLS