Emmadell Dela Cruz-Paquera

EMMADELL S. DELA CRUZ-PAQUERA-I - I SKYPE: EMMADELL.DELACRUZ GENERAL VIRTUAL ASSISTANT Lead Management Specialist • Social Media Manager • Administrative Assistant CRM Maintenance Marketing and Social Media posting Email Management Cloud Files Storage Maintenance Drip Campaign Set-up and Implementation Listing Assistance Closing Assistance BPO Creation PROFESSIONAL EXPERIENCE MyOutdesk August 2014–August 2016 Heeran’s Home Team – Re/Max Platinum     Managed complete migration of leads from Sharper Agent to Re/Max Leadstreet Lay out of promotional materials using MS Publisher, Animoto, and Design Center Maximize web presence of listings by posting on Facebook, YouTube, Twitter, Realtor.com and Zillow Implemented integrated lead management system by employing a combination of direct mail, email, calls and text messaging. One Group Miami       June 2015 – May 2016 November 2015 –April 2016 Lead Management on Realty Juggler Filing of documents in DropBox Posting of rental listings on MLS, Zillow, Craigslist and Facebook Drafting of Lease contracts and other documents using Form Simplicity Recreated past listings documentation as original database was lost Call and email agents to follow up on documents Bowen Realty – Berkshire Hathaway Home Services June 2015-December 2015  Managed the teams’ leads on Top Producer, ensure up-to-date lead contact information Filing of documents in DropBox  Respond to emails and other concerns  Created and implemented Plans on Top Producer. Set-up Market Snapshot as per client specification  Recreated past listings documentation as original database was lost  Follow-up calls for vendors and utilities  Prepare BPO in Equator.com and Res.net  Post updates on Twitter and Facebook Kato Group - Keller Williams Pacific Estates     September 2014-March 2015 Managed the teams’ leads on Boomtown and Top Producer, ensure up-to-date lead contact information Respond to emails and other concerns Created and implemented drip campaign on Boomtown or Plans on Top Producer Set-up e-alerts as per client specification. Follow-up calls for nurture and archive leads EDUCATION Bachelor of Science in Agriculture ,1999 • University of the Philippines Los Baños TECHNOLOGY SKILLS Proficient in Excel, Word, Publisher, Google Drive, Google Docs, Gmail, Dropbox, Mailchimp Real Estate tools: Top Producer, Boomtown, Sharper Agent, Realty Juggler, MLS